SolarWinds SME Engineer

SpikeIT Global Solutions, Inc. • Newark, NJ

2d • Onsite

About The Position

Job title: SolarWinds Monitoring SME / NOC Tool Developer
Location: Newark, NJ
Individual Contributor Role (7x24 NOC support environment)

Key Responsibilities:
Design, recommend, implement, and integrate monitoring and alerting solutions in SolarWinds (NPM, NTA, NCM, IPAM), with ServiceNow integration for events, incidents, and workflows.
Create, customize, and maintain dashboards, reports (including scheduled reports), alerting mechanisms, and tools using SolarWinds features, Power BI, and SQL tables.
Perform requirements gathering, analysis, and recommendations to build enterprise monitoring systems following industry best practices.
Execute network/server discovery, device monitoring, topology visualization, and root cause analysis (RCA) support.
Troubleshoot and resolve complex issues across network, infrastructure, application, and monitoring domains.
Collaborate with Network, Windows, Cyber Security, and operations teams for holistic monitoring.
Automate repeatable tasks, maintain runbooks/logs/records per ITIL via ServiceNow, monitor system health/SLAs, and proactively suggest enhancements.
Administer and optimize SolarWinds platform for stability, scalability, performance, polling policies, thresholds, and alerts.
Handle special projects and initiatives as assigned.

Requirements

• 5+ years of hands-on experience with monitoring/observability platforms (implementation, customization, operational support).
• 5+ years as SME in SolarWinds solutions: core components, architecture, alerting, reporting, performance optimization, report generation/scheduling.
• Proven expertise in resolving complex technical issues in infrastructure, applications, and network monitoring.
• Strong knowledge of Syslog, SNMP v2/v3 (traps, forwarding, troubleshooting), and automation of monitoring tasks.
• Ability to work independently under general direction, with strong collaboration and communication skills.

Nice To Haves

• Experience with advanced correlation platforms (e.g., Datadog, BigPanda) highly desirable.

Responsibilities

• Design, recommend, implement, and integrate monitoring and alerting solutions in SolarWinds (NPM, NTA, NCM, IPAM), with ServiceNow integration for events, incidents, and workflows.
• Create, customize, and maintain dashboards, reports (including scheduled reports), alerting mechanisms, and tools using SolarWinds features, Power BI, and SQL tables.
• Perform requirements gathering, analysis, and recommendations to build enterprise monitoring systems following industry best practices.
• Execute network/server discovery, device monitoring, topology visualization, and root cause analysis (RCA) support.
• Troubleshoot and resolve complex issues across network, infrastructure, application, and monitoring domains.
• Collaborate with Network, Windows, Cyber Security, and operations teams for holistic monitoring.
• Automate repeatable tasks, maintain runbooks/logs/records per ITIL via ServiceNow, monitor system health/SLAs, and proactively suggest enhancements.
• Administer and optimize SolarWinds platform for stability, scalability, performance, polling policies, thresholds, and alerts.
• Handle special projects and initiatives as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed