Solar Service Coordinator

Trinity Solar • Cheshire, CT

7h

About The Position

The Service Coordinator is responsible for maintaining seamless communication
between service technicians, customers, operations management, and finance
partners. This role serves as the central point of contact for all
service-related matters, ensuring cases are handled efficiently from intake
through resolution and completion.

The ideal candidate is detail-oriented, self-motivated, highly organized, and
able to thrive both independently and within a collaborative team environment.

Requirements

• High school diploma or equivalent
• Minimum of 1 year of project coordination experience
• Minimum of 1 year of customer service experience
• Strong ability to build and maintain positive relationships with vendors and colleagues
• Exceptional attention to detail with the ability to identify when clarification is needed
• Excellent organizational and multitasking skills
• Proficiency with Microsoft Office (Word, Excel, Outlook) and other computer applications
• Ability to perform effectively in a fast-paced environment with a high volume of calls, emails, and daily tasks
• Strong work ethic and commitment to delivering high-quality service

Nice To Haves

• Salesforce experience preferred
• SolarEdge or Enlighten monitoring systems experience preferred

Responsibilities

• Maintain ownership of all service cases from intake to resolution and completion
• Coordinate communication between service technicians, customers, operations management, and finance partners
• Schedule and manage customer appointments with the service team
• Respond to and manage service calls and emails from customers, finance partners, and internal departments
• Monitor dashboards and review reports for systems experiencing issues
• Update all service cases with accurate and current information in Salesforce
• Ensure timely achievement of Permission to Operate (PTO)
• Advise customers regarding system operations and utility-related concerns
• Assist with special projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED