Solar Service Coordinator

Comcast • Laurel, MD

1d

About The Position

Comcast brings together the best in media and technology, driving innovation to create world-class entertainment and online experiences. As a Fortune 50 leader, Comcast sets the pace in various innovative businesses and offers career opportunities across many locations and disciplines. Solar Energy World, a wholly owned subsidiary of Comcast Corporation, is a top-rated, award-winning regional solar panel installation company serving Maryland, Virginia, Delaware, Pennsylvania, New Jersey, Florida, and Washington D.C. Comcast supports Solar Energy World's expansion as part of its new Energy Services business unit, focusing on in-house quality, integrity, and lasting value for homeowners. This job is focused on building and managing technician schedules to ensure appointment availability and adherence to service level agreements. It involves coordinating with leadership, updating field information, and direct customer contact as necessary.

Requirements

• Communication
• Customer Experience (CX)
• Customer Service
• Scheduling
• Service Levels
• High School Diploma / GED
• 2-5 Years Relevant Work Experience

Responsibilities

• Coordinating and administering field technician schedules to build and manage quota in accordance with management directives and service level agreements
• Supporting the daily planning and entry of labour quotas to fulfil work order volumes for internal and partner technicians
• Utilizing workforce management systems to construct and oversee technician quotas effectively
• Ensuring reallocation and assignment of field technicians across different management areas as required
• Managing work order volumes and adjusting quotas to reduce customer appointment scheduling delays
• Collaborating with field leadership to manage technician scheduling, aiming to meet service objectives and adhere to policy guidelines
• Developing and distributing reports to support leadership in achieving business objectives
• Leveraging ticketing systems for communication, documenting progress, and ensuring quality-aligned escalation management
• Maximizing the use of company technology and support tools in line with business processes
• Assisting field leadership with staffing plans and shift bids to optimize field operations
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• Base pay
• Commission (for most sales positions)
• Bonus (for most non-sales positions)
• Best-in-class Benefits (array of options, expert guidance, always-on tools, personalized to meet needs, support physically, financially and emotionally)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees