Solar Service Coordinator

Comcast • Laurel, MD

1d

About The Position

Comcast, a Fortune 50 leader in media and technology, has acquired Solar Energy World, a top-rated, award-winning regional solar panel installation company. Solar Energy World, now a wholly owned subsidiary of Comcast Corporation, serves residential property owners in Maryland, Virginia, Delaware, Pennsylvania, New Jersey, Florida, and Washington D.C. Comcast has a long and successful history of acquiring, investing in and growing small companies, and is focused on expanding Solar Energy World's reach, fully supporting its dedication to in-house quality, integrity, and lasting value for every homeowner. This job is focused on building and managing technician schedules to ensure appointment availability and adherence to service level agreements. It involves coordinating with leadership, updating field information, and direct customer contact as necessary.

Requirements

• 2-5 Years Relevant Work Experience
• High School Diploma / GED
• Skills: Communication
• Skills: Customer Experience (CX)
• Skills: Customer Service
• Skills: Scheduling
• Skills: Service Levels

Responsibilities

• Coordinating and administering field technician schedules to build and manage quota in accordance with management directives and service level agreements
• Supporting the daily planning and entry of labour quotas to fulfil work order volumes for internal and partner technicians
• Utilizing workforce management systems to construct and oversee technician quotas effectively
• Ensuring reallocation and assignment of field technicians across different management areas as required
• Managing work order volumes and adjusting quotas to reduce customer appointment scheduling delays
• Collaborating with field leadership to manage technician scheduling, aiming to meet service objectives and adhere to policy guidelines
• Developing and distributing reports to support leadership in achieving business objectives
• Leveraging ticketing systems for communication, documenting progress, and ensuring quality-aligned escalation management
• Maximizing the use of company technology and support tools in line with business processes
• Assisting field leadership with staffing plans and shift bids to optimize field operations
• Regular, consistent and punctual attendance
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Benefits

• Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.
• Most non-sales positions are eligible for a Bonus.
• Comcast provides best-in-class Benefits to eligible employees.
• Benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
• We provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED