Solar Project Concierge Representative

Trinity Solar•Muhlenberg Township, PA

24d

About The Position

Passionate about leading teams and delivering an exceptional customer experience? Join our team as a Project Concierge Supervisor and play a key role in guiding customers through their solar journey while supporting a high-performing service team. This is a working leadership role where you’ll provide day-to-day oversight, coach team members, and step in to resolve complex customer issues. If you’re a strong communicator who thrives in a fast-paced environment and enjoys developing people while improving processes, this is the role for you.

Requirements

3–5 years of experience in customer service, operations, or project coordination
Strong coaching, leadership, and team coordination skills
Ability to manage escalated customer interactions with professionalism
Strong communication, problem-solving, and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office and CRM systems (Salesforce preferred)

Nice To Haves

Prior experience in a lead or supervisory role preferred

Responsibilities

Provide daily oversight and direction to Project Concierge team members.
Monitor workflows, productivity, and responsiveness to ensure service standards are met.
Balance team workloads and ensure timely, high-quality customer communication.
Handle escalated customer concerns and complex service issues with professionalism.
Conduct one-on-one meetings to review performance and provide coaching.
Identify training needs and support onboarding of new team members.
Review performance dashboards and track key metrics.
Communicate trends, challenges, and opportunities to leadership.
Collaborate with cross-functional teams to resolve customer issues and improve processes.
Maintain accurate documentation in CRM and internal systems.