Admissions Concierge Representative

National Jewish Health•Denver, CO

1d•$19 - $24

About The Position

The Admissions Concierge Representative is responsible for greeting and navigating patients/guests in registration lobby. Provide assistance to patients checking-in for services, and expedite patient flow. Navigate patient/guest flow in registration and Smith Clinic areas to ensure an overall positive customer experience.

Requirements

High School Diploma or equivalent preferred
A minimum of six months customer service experience required.

Nice To Haves

Experience in a hospital or medical office preferred.

Responsibilities

Greets, assists, and acts as a point of contact for patients, families and NJH staff members while providing a high level of customer service.
Updates and maintains accurate patient tracking to better monitor patient location.
Assures that workflow processes are followed according to policy and Joint Commission requirements.
Prints face sheets, labels and provide appropriate paperwork for patients as needed.
Confirms patient appointments, answers and directs phone calls and prints patient daily itinerary as needed.
Maintains appropriate level of knowledge regarding NJH clinical operations.
Maintains knowledge of NJH clinical operations, opening procedures and expertise of the following systems: Affinity, Tempus, PatientTrak, and IPad systems.
Effectively administers policies and procedures for late patients and patients with no appointments.
Serves as a backup for other personnel in the Adult Administrative Services Department.
Be available to work as scheduled and report to work on time.
Be willing to accept supervision and work well with others.
Be well groomed, appropriately for your role and wear ID Badge visibly.
Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
Wears appropriate PPE as outlined by the infection control policies and procedures.
Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Benefits

Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.