Admissions Concierge

Sun Health

About The Position

Admissions Concierge - Join Our Big-Hearted Team Are you ready to make a meaningful impact in a premier Life Plan Community known for exceptional care and hospitality? Join our outstanding team at both La Loma Village in Litchfield Park and Grandview Terrace in Sun City West, Arizona! Your Mission: Provides admissions coordination, referral management, and sales support across Sun Health communities. Ensures a seamless admissions process, strong customer experience, and support of census growth. Why Choose Us? Great Place to Work: Sun Health has been certified as a Great Place to Work in 2021, 2022, and 2023. National Recognition: We secured a top 10 spot on the Fortune Best Workplaces for Aging Services™ list in 2020 and 2021. Platinum Award Winner: Our dedication to health and safety earned us Platinum awards from the Healthy Arizona Worksites Program in 2019, 2020, and 2021.

Requirements

Knowledge of senior living, including skilled nursing, assisted living, and memory support environments
Commitment to continuous learning and staying current with industry trends, services, and programs
Strong interpersonal and relationship-building skills with the ability to engage effectively with diverse audiences
Customer-focused mindset with the ability to represent organizational values in a professional and empathetic manner
Creative thinking and problem-solving skills, with the ability to contribute innovative ideas and improvements
Effective verbal and written communication skills
Strong organizational, time management, and prioritization abilities in a fast-paced environment
Interest in and ability to work effectively with older adult populations
Proficiency with Microsoft Office or similar productivity tools
Ability to learn and navigate electronic systems, including EMR platforms and other business software
High school diploma or equivalent required; additional education or coursework in marketing, business, or a related field preferred.
Experience in admissions, sales, marketing, or a related field required.
Ability to travel locally as needed; reliable transportation required.
Ability to meet applicable background check and clearance requirements, including obtaining a Level 1 Fingerprint Clearance Card if required by state regulations.

Nice To Haves

Experience in healthcare, senior living, or a related setting preferred.
Experience supporting sales activities, such as outreach, presentations, or customer engagement, is preferred.
Familiarity with budgeting, sales processes, or public speaking preferred.

Responsibilities

Monitor, track, and review referrals for completeness, payer requirements, and risk
Coordinate with clinical teams for admission review and approvals
Verify insurance, demographics, and required documentation
Conduct pre-admission outreach and ensure readiness for move-in
Communicate referral status and escalate concerns as needed
Weekend rotation support for all admissions and referral coordination
Complete all pre-admission documentation and EMR entries
Ensure compliance with state regulations and internal policies
Respond to inquiries via phone, email, and in person
Deliver high-quality service to residents, families, and referral partners
Serve as a liaison between families, clinical teams, and leadership
Support a smooth and positive admissions experience
Conduct tours and support walk-ins and weekend inquiries
Assist with prospect follow-up and outreach events
Contribute to and engage in occupancy and growth initiatives
Coordinate room readiness with internal teams
Participate in IDT meetings and interdisciplinary collaboration
Support alignment in admissions and resident care
Provide coverage across communities as needed
Maintain consistency in admissions and tour processes
Participate in rotating 7-day schedules
Support additional projects and other duties as assigned