Solar Installation Retention Specialist

Trinity Solar • Muhlenberg Township, PA

4d

About The Position

Great with people and skilled at turning challenges into solutions? Join our
team as a Solar Installation Retention Specialist and play a key role in keeping
customers engaged, informed, and confident throughout their solar journey.

This is a fast-paced, customer-focused role where you’ll work with homeowners to
resolve concerns, remove roadblocks, and ensure projects stay on track through
installation. If you’re a strong communicator who thrives on problem-solving and
delivering a great customer experience, this is the role for you.

Requirements

• Experience in customer service, retention, account management, or operations support
• Strong communication and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with the ability to de-escalate situations
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office and CRM systems (Salesforce a plus)

Responsibilities

• Serve as the primary point of contact for customers during the installation process.
• Proactively address customer concerns to prevent cancellations and improve retention.
• Work cross-functionally with operations, scheduling, and installation teams to resolve issues.
• Track customer cases and provide timely updates throughout the installation lifecycle.
• Identify risks to project completion and take action to keep projects moving forward.
• Document all customer interactions and resolutions in internal systems.
• Provide clear, professional communication via phone, email, and text.
• Support process improvements to enhance customer experience and retention.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed