Software Training Consultant - ENT

ModMed

33d

About The Position

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? ModMed is hiring a driven Software Training Consultant - ENT to join our positive, passionate, and high-performing Customer Success Team focused on training small and medium complexity practices on our proprietary software. This individual helps to facilitate learning for various audiences, applying their expertise to improve the standard of training materials of the organization or client with focus on the improvement of skills, training, delivery of learning curriculum and achievement of business goals. This Training Consultant is responsible for delivering all training methods and contributing to training initiatives as assigned by the Senior Training Consultant and/or Manager. This is an exciting opportunity to leverage your medical knowledge and training skills within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Requirements

Ability to travel 75-90% including weekends, and provide some off-hours training and support, including occasional weekends.
2+ years of experience in software training, implementation, and/or relevant medical practice experience (ENT preferred).
Demonstrates good problem-solving skills and effective decision-making abilities.
Possesses excellent written and verbal communication skills.
Empathetic communicator with a consultative approach - able to see things from another person’s point of view.
Ability to work independently as well as part of the training team.
Positive and personable attitude with a customer service focus.
A professional, patient, and balanced approach to handling difficult customer situations.
Able to establish and maintain effective communication and relationships with customers and teammates.
Takes initiative in goal fulfillment and deadlines.
Excellent time management and organizational skills.
Basic knowledge of Apple products including Mac, iPad, and iPhone.
Ability to easily learn new software.
Detail-oriented.

Responsibilities

Train clients on medical software and the use of features and functions of the service using classroom, remote, on-the-job, and blended training techniques.
Establish rapport; gain and maintain credibility with diverse audiences.
Report software improvements and enhancements to software engineers.
Help our clients adopt best practices in using our solution to manage their practice.
Manage time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time.
Manage the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff.
Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices.
Record details of client feedback through the training process.
Contribute to the creation of training resource material.
Maintain certification of 80% or higher on all application material and quizzes.

Benefits

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account, and Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.