Software Consultant

MRI Software•Cleveland, OH

About The Position

As a Solution Consultant in Professional Services. you will be responsible for driving metrics including utilization, revenue, project management, and client satisfaction. Being a resource for escalations, participating in client committees, as well as cross departmental communication will be other key functions in this role. Responsibilities: Accurate and timely administrative tasks and billing reports for work delivered to clients Focus on At Risk and Strategic Client Health Check initiatives Delivery of customer experience at or above client & shareholder expectations Assist with special projects, operating mechanisms, initiatives for the consulting organization Provide recommendations to clients based on Health Check results and deliveries on resulting projects as applicable Build strong relationships with clients while ensuring retention Develop strong relationships with cross functional partners Develop processes and procedures that drive efficiency in implementation. Requirements: Comprehensive knowledge of industry specific market segments, associated business rules, standard operating procedures and process best practices Comprehensive knowledge of MRI Software's PMX Product either Residential or Commercial and Financial. This would need to include end-user use and implementation requirements focused on Commercial Management and/or Residential Management and Financials as well as integrated modules Extensive understanding of functionality, business rules and operating procedures within the company’s software product(s) and system. Demonstrated understanding and utilization of real estate industry Ability to analyze data and deliver detailed reports on those findings Intermediate to Advanced SQL knowledge Ability to summarize complex ideas into easily readable solutions We’re obsessed with making this the best job you’ve ever had! We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit Invest in our competitive 401k plan and help set you up for your future Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s) Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year Further your professional development and growth with our generous Tuition Reimbursement offerings Enjoy the flexibility of working from anywhere in the world for two weeks out of the year At MRI, our company culture is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move! MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space. Amazing growth takes amazing employees. Are you up to the challenge? About Us From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself! At MRI, our company culture is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the right fit for your next career move! We’re completely dedicated to making this the best job you’ve ever had! We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: Join our employee-led resource groups to maximize your experience at work. Add 16 extra hours to your time off to shorten your workday as part of our Flex at MRI program. Utilize 16 hours of paid time to volunteer. Know great workers? Our generous employee referral scheme rewards you for bringing in talent. Enjoy peace of mind with our regional-specific healthcare benefits for you and your family. Big on family? So are we! Our Parental Leave and parental support perks allow you to grow your family comfortably as an MRI employee. Maintain a fantastic work-life balance with PTO days plus observed holidays. Further your professional development and growth with our tuition reimbursement offerings. Enjoy the flexibility of working from anywhere in the world for two weeks out of the year. And more! Now, take a glimpse into some of the fun we have here: MRI Software Instagram

Requirements

Comprehensive knowledge of industry specific market segments, associated business rules, standard operating procedures and process best practices
Comprehensive knowledge of MRI Software's PMX Product either Residential or Commercial and Financial. This would need to include end-user use and implementation requirements focused on Commercial Management and/or Residential Management and Financials as well as integrated modules
Extensive understanding of functionality, business rules and operating procedures within the company’s software product(s) and system.
Demonstrated understanding and utilization of real estate industry
Ability to analyze data and deliver detailed reports on those findings
Intermediate to Advanced SQL knowledge
Ability to summarize complex ideas into easily readable solutions

Responsibilities

Accurate and timely administrative tasks and billing reports for work delivered to clients
Focus on At Risk and Strategic Client Health Check initiatives
Delivery of customer experience at or above client & shareholder expectations
Assist with special projects, operating mechanisms, initiatives for the consulting organization
Provide recommendations to clients based on Health Check results and deliveries on resulting projects as applicable
Build strong relationships with clients while ensuring retention
Develop strong relationships with cross functional partners
Develop processes and procedures that drive efficiency in implementation

Benefits

Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
Invest in our competitive 401k plan and help set you up for your future
Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
Further your professional development and growth with our generous Tuition Reimbursement offerings
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year
Join our employee-led resource groups to maximize your experience at work.
Add 16 extra hours to your time off to shorten your workday as part of our Flex at MRI program.
Utilize 16 hours of paid time to volunteer.
Know great workers? Our generous employee referral scheme rewards you for bringing in talent.
Enjoy peace of mind with our regional-specific healthcare benefits for you and your family.
Big on family? So are we! Our Parental Leave and parental support perks allow you to grow your family comfortably as an MRI employee.
Maintain a fantastic work-life balance with PTO days plus observed holidays.
Further your professional development and growth with our tuition reimbursement offerings.
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year.