Software Technical Support Engineer Intern

IPConfigure•Norfolk, VA

29d•Onsite

About The Position

IPConfigure, Inc. is searching for a Software Technical Engineer Intern to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office.

Requirements

Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively.
Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution.
Networking background.
Experience with Linux OR Windows system administration.
Debugging, troubleshooting skills are required.
Strong problem solving skills are essential.
Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired.
Abide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures.
All associates will perform duties as requested by management.
Currently pursuing or recently completed a degree in Information Technology, Computer Science, Electrical Engineering, or a related field.

Nice To Haves

Helpdesk experience.
Cloud or hosted infrastructure experience.
Ability to write scripts for automation.
Experience with RESTful Web APIs.

Responsibilities

Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services.
Analyze customers’ problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved.
Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems.
Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training.
Identify and report both software bugs and customer suggestions.
Build servers that customers have ordered and install required software.
Cycle new cameras through the lab for testing.
Install network switches and run cables.
Visit customer sites and troubleshoot issues if remote access is not available.
Limited travel may be required to support company events.