Software Systems Specialist II (Blackboard, Panopto, ExamSoft, Evaluate), Remote - ITS-Academic Computing

University of Texas Medical Branch (UTMB)•Galveston, TX

25d•Remote

About The Position

The Software Systems Specialist II is responsible for the administration, support, and optimization of enterprise-level academic software platforms, including Blackboard, Panopto, ExamSoft, and Evaluate. This role ensures the reliability, security, and usability of these systems to support teaching, learning, and assessment needs. The Specialist serves as a technical resource, collaborating with faculty, staff, students, and vendors to deliver high-quality system functionality, user support, and process improvements.

Requirements

Bachelor's degree or equivalent in a related field and two years of related experience.

Nice To Haves

Bachelor's degree
2+ years of experience administering enterprise-level academic or learning management systems.
Proficiency with Blackboard and at least one of the following: Panopto, ExamSoft, Evaluate.
Strong troubleshooting skills with the ability to diagnose technical and user-related issues.
Excellent communication and customer service skills, with the ability to work effectively with diverse stakeholders.
Experience with LTI integrations, SSO, and data exchange between academic systems.
Knowledge of higher education assessment, accreditation, and instructional technology practices.

Responsibilities

System Administration Configure, maintain, and monitor Blackboard, Panopto, ExamSoft, and Evaluate systems.
Ensure compliance with institutional policies, accessibility standards, and security requirements.
User Support & Training Provide Tier II support for faculty, staff, and students, escalating issues to vendors or IT leadership as needed.
Develop and deliver user training, documentation, and knowledge resources.
Assist faculty and staff in implementing best practices for instructional and assessment technologies.
Integration & Development Collaborate with IT teams and vendors on configuration, testing, and deployment of new features.
Recommend enhancements to improve system performance and user experience.
Reporting & Data Management Generate and analyze reports from Blackboard, ExamSoft, and Evaluate to support accreditation, assessment, and decision-making.
Maintain data accuracy and integrity across all platforms.
Provide analytics and usage metrics to faculty and administrators.
Collaboration & Communication Participate in cross-functional teams for academic technology projects and initiatives.