Software Systems Specialist II (Blackboard - Panopto, ExamSoft, and/or Evaluate) - ITS-Academic Computing

University of Texas Medical Branch (UTMB)•Galveston, TX

33d•Remote

About The Position

To provide technical skills required to generate, modify, and maintain computer operating system software and application system software of moderate complexity.

Requirements

Bachelor's degree or equivalent in a related field and two years of related experience.
Excellent communication and customer service skills, with the ability to work effectively with diverse stakeholders.
Strong troubleshooting skills with the ability to diagnose technical and user-related issues

Nice To Haves

Proficiency with Blackboard and at least one of the following: Panopto, ExamSoft, and/or Evaluate.
Experience with LTI integrations, SSO, and data exchange between academic systems.
Knowledge of higher education assessment, accreditation, and instructional technology practices.

Responsibilities

Configure, maintain, and monitor Blackboard, Panopto, ExamSoft, and Evaluate systems.
Ensure compliance with institutional policies, accessibility standards, and security requirements.
Provide Tier II support for faculty, staff, and students, escalating issues to vendors or IT leadership as needed.
Develop and deliver user training, documentation, and knowledge resources.
Assist faculty and staff in implementing best practices for instructional and assessment technologies.
Collaborate with IT teams and vendors on configuration, testing, and deployment of new features.
Recommend enhancements to improve system performance and user experience.
Generate and analyze reports from Blackboard, ExamSoft, and Evaluate to support accreditation, assessment, and decision-making.
Maintain data accuracy and integrity across all platforms.
Provide analytics and usage metrics to faculty and administrators.
Participate in cross-functional teams for academic technology projects and initiatives.
Performs programming, testing, and documentation.
Recommends development of system routines needed for the efficient use of computer system resources.
Designs the approved routines and oversees their implementation.
Adheres to internal controls established for the department.
Performs related duties as required.