Software Support Technician | Hybrid / Louisville, KY

OnTrac • Louisville, KY

6h • $24 - $29 • Hybrid

About The Position

OnTrac is hiring a Software Support Technician in Louisville, KY! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Requirements

• College diploma or university degree in the field of computer science, software engineering or equivalent.
• Experience working in integrated development environments, including Microsoft Visual Studio 2010-2015.
• Experience with Microsoft Windows operating systems.
• Experience with Microsoft SQL Server or equivalent DBMS.
• Ability to write and troubleshoot Transact SQL queries.
• Ability to research and analyze data.

Nice To Haves

• Flexible and adaptable in learning and understanding new technologies.
• Strong written and oral communication and interpersonal skills.
• Ability to conduct research into software-related issues and products.
• Highly logical, technically proficient with proven analytical and problem-solving abilities.
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks in a high-pressure environment with a keen attention to detail.
• Ability to work both independently and in a team-oriented, collaborative environment.

Responsibilities

• Provide troubleshooting support to internal customers using internally developed applications.
• Create and maintain reports in MS SQL Reporting Services.
• Perform Ad-Hoc reporting and data analysis.
• Create and maintain customer integrations for B2B data exchange.
• Establish FTP communications and perform data format validation for new customers.
• Minor development of specific data management processes.

Benefits

• Supplemental Plan with various reimbursable benefits
• 401(k) with company match
• Referral Bonus Program - up to $500 per referral!
• Eligible for Paid Sick Leave, in compliance with applicable state and local regulations
• Premium pay for hours worked on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
• Safe and clean work environment
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level