Software Support Technician

CAMP Systems International, Inc. • San Diego, CA

21d • $26 - $30

About The Position

Component Control, a CAMP Systems Company, is in search of Software Support
Technician to maintain customer satisfaction by providing remote software system
support; identifying system improvements; upgrading, installing, and configuring
systems; onsite, classroom and remote training of end users on the use of the
software. All candidates must have the ability to: be on call beyond normal
business hours and on weekends and participate in rotational after hours on call
support on a regular basis. All candidates must assume ownership of issues and
problems and resolve in a timely manner and have the ability to operate
independently with a high degree of productivity and reliability and be open to
working a flexible shift schedule.

Requirements

• Associate degree or equivalent from a two-year college/technical school; and a minimum of two (2) years related experience and/or training; or equivalent combination of education and experience
• Ability to multitask and work in a fast paced and environment
• Exposure/experience in preparing and presenting basic software training information
• Must possess the ability to read, analyze and interpret technical procedures and understand general business correspondence and effectively present information and respond to questions via multiple methods of communication to both internal and external stakeholders
• Knowledge of and/or experience in accounting processes strongly preferred
• Knowledgeable in current networking standards
• Familiar with system administration
• Fluent with Microsoft Server and Windows operating systems.
• Intermediate to advanced knowledge of Microsoft Office including Outlook and Excel
• Hardware/Software troubleshooting experience in environments servicing local and remote users

Nice To Haves

• Knowledge and/or experience of aviation industry a plus
• Bilingual a big plus (Spanish preferred)
• Knowledge of accounting systems a plus (i.e., Quick Books, Great Plains)
• Knowledge of client/server software systems, SQL, and Oracle database systems a plus
• Experience with Quantum Control a major plus

Responsibilities

• Lead and oversee all Software Support Representatives in the remote software system support function, ensuring timely, professional, and accurate resolution of customer issues.
• Manage and resolve software-related issues with a sense of urgency and ownership.
• Provide front-line support by answering the help desk phone line for all incoming service requests, including the Emergency Support line.
• Deliver clear and effective solutions to client inquiries and issues.
• Advise customers on best practices and ideal use of software based on business processes, escalating to Professional Services when appropriate.
• Take full ownership of all assigned calls and issues through to resolution.
• Create and maintain comprehensive, up-to-date documentation, including processes, procedures, troubleshooting guides, and known error logs.
• Contribute proactively to the internal knowledge base and continuous improvement efforts.
• Provide detailed, actionable feedback for product enhancements and participate in Quality Assurance testing for bugs and updates.
• Serve as a key liaison between Software Support and other departments to ensure smooth communication and handoffs.
• Apply specialized accounting and finance knowledge to troubleshoot complex system and client issues.
• Serve as the primary escalation point for advanced Finance & Accounting technical challenges.
• Conduct client consultations and training sessions, ensuring users are confident, capable, and satisfied with software functionality.
• Consistently demonstrate accountability, initiative, and follow-through on all assignments.
• Other duties as assigned.

Benefits

• Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.
• CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer – vets/disabled
• CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact [email protected].
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees