Software Support Specialist I

CompuGroup Medical • Austin, TX

4d • Hybrid

About The Position

Create the future of e-health together with us by becoming a Software Support Specialist I At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. Your Contribution: You will experience back-to-back inbound support calls (no selling) from our software clients (doctors), with calls averaging 3 minutes long. You will clearly and accurately document your calls in our internal CRM system while following our internal guidelines. You will analyze, troubleshoot (Windows operating systems, MS Office) and thereby solve customer requests related our software products. Based on frequently asked questions, you might create knowledge base to help our customers with best practices and provide instructions on software functionality. Respond to and resolve customer inquiries and issues through email and chat support, ensuring a high level of satisfaction and timely ticket resolution.

Requirements

• Superior verbal communication skills.
• Energetic, easy to understand, and good at taking charge of the conversation.
• You enjoy talking on the phone and your smile shines through your voice.
• Availability for 8-hour shifts between 7AM and 7PM CT Monday through Friday.
• Ability to thrive in a high call volume environment and multi-task in a fast-paced environment and stressful situations.
• Ability to independently perform research using resources such as the internet and procedure manuals.

Nice To Haves

• Experience in a call center, hotline, support or service role beneficial.

Responsibilities

• Experience back-to-back inbound support calls (no selling) from our software clients (doctors), with calls averaging 3 minutes long.
• Clearly and accurately document your calls in our internal CRM system while following our internal guidelines.
• Analyze, troubleshoot (Windows operating systems, MS Office) and thereby solve customer requests related our software products.
• Based on frequently asked questions, you might create knowledge base to help our customers with best practices and provide instructions on software functionality.
• Respond to and resolve customer inquiries and issues through email and chat support, ensuring a high level of satisfaction and timely ticket resolution.

Benefits

• Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
• Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
• Security: We offer a secure workplace in a crisis-proof market.
• All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching.
• Personal Time Off to promote work life balance.
• Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees