Software Support Services Specialist

Basic Software Systems•Texarkana, TX

12d

About The Position

Basic Software Systems is seeking qualified candidates to train and support our clients on our Dealership Management System software. Our packaged software includes Inventory Control, Point of Sale Invoicing, Full Accounting (A/R, A/P, General Ledger), Payroll, Service, and Rental applications. The Support Services Specialist identifies customers' business needs, advises, and assists the customer in implementing solutions. Specialists train/assist customers with the ongoing use of customized software systems. They will handle incoming support calls, troubleshoot reported issues, and provide assistance/ training via the phone and at on locations (at certain levels).

Requirements

Highly trainable for an industry-specific business
Customer service minded
Effective communicator
Professional phone etiquette a must
Ability to juggle multiple priorities at once
Must be able to work in a fast-paced environment
Experienced with current computer technology
MS Office experienced
Desire to grow and advance
Accounting knowledge valuable

Responsibilities

Provide technical support and training to customers by researching and answering questions and troubleshooting problems.
Conduct compliance checks to ensure dealers have adequate setup and resources to run applications appropriately.
Maintain knowledge of Basic Software Systems software applications and all third-party applications that integrate.
Maintain knowledge of software applications used for documentation and communication within the company
Maintain knowledge of technical requirements for applications
Maintain accurate documentation of support cases
Maintain documentation for procedures and support cases
Maintain outstanding support cases and follow-up regularly until resolved
Effectively communicate customer errors and concerns via tolls provided.
Consult with the customer regarding best practices in using the software effectively in various tasks.
Implement software applications as applicable according to the needs of our customers
Monitor, plan, and execute various tasks surrounding our new and existing customer implementation projects
Train customers on how to use Basic Software business systems and interfaces.
Phone/virtual training
Possible onsite training
Individualized on an as-needed basis