Software Support QA Analyst I - (Onsite/Hybrid or Remote)

Windward Risk Managers•Boca Raton, FL

1d•$65,000 - $75,000•Hybrid

About The Position

The Software Support QA Analyst I is responsible for manual functional testing of software, websites, and mobile applications. This includes documenting test plans, performing tests, and reporting results for all internally developed and vendor-supplied software products. Additionally, the role may provide level one support for basic to medium complexity issues, including troubleshooting and resolution.

Requirements

Bachelor’s degree in Business, Information Technology, Computer Science, MIS, Mathematics or related field or a combination of education and relevant work experience
2 years’ prior experience in the homeowner’s or auto insurance industry is required
Excellent computer skills with experience using MS Office (Word, Excel, PowerPoint), MS SQL, Visio, Postman, JIRA and Confluence
Must possess the ability to troubleshoot and apply logic to solve business problems and a willingness to dig into the details to ensure the appropriate approach and best use of company resources
Must have excellent organizational skills and the ability to prioritize and manage multiple projects and assignments
Must have excellent verbal and written communication skills
Must have excellent presentation skills
Experience with JIRA Service Desk, JIRA Software and Confluence

Nice To Haves

Prior testing experience preferred
Prior experience with California E&S
Experience in Duck Creek Billing analysis or testing experience is highly desired

Responsibilities

Interprets requirements and testing considerations
Conduct research using available information resources such as Confluence and JIRA
Collaborates with analysts and/or manager to create comprehensive test plans
Develops test plans, executes test scripts and testing methods for all deployed applications
Validates results against requirements
Documents test results for both passed and failed items
Includes proper supporting documentation to illustrate test results
Monitors the status of open issues and performs routine follow-up until issue is resolved
Completes ad hoc assignments on an as needed basis, such as completing research or working alerts
Able to effectively communicate with all levels of staff and management
Independent, self-motivated team player
Must be punctual and work planned schedule
Maintains exemplary degree of professionalism with all company employees
Ability to define problems, collect data, establish facts, and use basic problem-solving skills
Flexible and adaptable as assignments and priorities shift
As needed, monitors the tier one service desk queue in JIRA as assigned
Performs basic troubleshooting and resolves issues of basic to medium complexity
Communicates with customers by looking at additional information or providing resolutions