Software Support Analyst

Corpay•Meriden, CT

48d•Onsite

About The Position

Corpay is currently looking to hire a Software Support Analyst on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers and be their first point of contact for assistance. You will report into the Head of Product Support and regularly collaborate with other teams within the division. How We Work As a Software Support Analyst you will be expected to work from our Meriden office. Corpay will set you up for success by providing: Assigned workspace in the designated office Company-issued equipment Formal, hands-on training

Requirements

Previous experience in supporting software solutions (1st or 2nd line queries).
Managing well under pressure.
Detail orientated.
Enjoy the build and support processes for software.
Assertive, team player and multi-tasking ability.

Nice To Haves

Any exposure to tools such as JIRA/Slack/SQL studio/Team Foundation Server would be advantageous, but not essential.
Previous experience of system integrations via XML (SOAP) web-services, API's (JSON) or FTP processes, would also be advantageous.

Responsibilities

Providing support and resolution for both 1st and 2nd line queries, this will include the escalation and management of software incidents to the product team and software developers.
Providing detailed advice and guidance to customers on product best practises, queries and operational challenges that users may have in the use of 1link services.
Managing software incidents and tickets, including replicating and documenting the incidents.
Providing support to new releases of software, through the testing of both new products and updates to the existing products
Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.
Supporting the product specialists on day to day duties, including data management and issue management.
Providing virtual and occasional onsite user training and support for both new and existing customers.