Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Purpose Statement: We empower RPM’s success through exceptional technology solutions and support delivered with a concierge-level commitment to service excellence. We partner across all Teams and departments, recognizing that every technical challenge represents a business goal waiting to be achieved. We combine proven best practices with the agility to innovate; ensuring RPM excels in a rapidly evolving industry. Our approach combines proactive problem-solving with responsive support, ensuring technology enhances the growth of our associates and therefore RPM. Through continuous learning, strategic thinking, and a genuine passion for enabling others, we transform IT solutions from a service function into a strategic advantage. One interaction, one solution, one innovation at a time. Position Summary This position will lead day-to-day support of RPM's property management systems (PMS-Yardi/RealPage) while serving as an escalation role and mentor to junior analysts. This role requires advanced independent judgment in diagnosing escalated system issues, evaluating business impact across multiple properties or divisions, and identifying solutions to then partner with the Support Manager in defining requirements, testing, and implementation. The Analyst III will assess, prioritize, and resolve the high priority support requests across all functional areas including CRM, leasing and rents, property websites, expense and invoice processing, and system integrations. This position plays a key role in shaping support strategies, optimizing system performance, and driving continuous improvement initiatives.