Software Standards & Service Request Process Coordinator - 26-03421

NavitasPartners•Harrisburg, PA

19h•Hybrid

About The Position

"Navitas Partners, LLC" is seeking a detail-oriented and proactive Software Standards & Service Request Process Coordinator to support IT service delivery and software portfolio management functions. This role plays a critical part in managing the full lifecycle of enterprise software, ensuring compliance, streamlining service requests, and enhancing overall user experience.

Requirements

Strong verbal and written communication skills
Excellent critical thinking and organizational abilities
Ability to work independently and collaboratively in team environments
Experience with IT service delivery and/or process management (1+ year)
Experience in software/service portfolio management (2+ years)
Background in business analysis, metrics, and reporting (3+ years)
Strong cross-functional collaboration experience (3+ years)
Excellent interpersonal and stakeholder engagement skills
Proficiency in Microsoft Office 365 tools (Outlook, Excel, SharePoint, Teams, Acrobat)

Nice To Haves

Experience with performance management (2+ years)
Strong understanding of process design and change management
Ability to think strategically and take a holistic approach to problem-solving
Experience engaging diverse stakeholders effectively
Adaptable mindset with eagerness to learn and grow

Responsibilities

Manage the end-to-end lifecycle of software assets and service requests
Review business requirements and recommend standard software solutions
Conduct compliance reviews prior to software procurement activities
Reconcile software purchases post-procurement for accuracy and traceability
Track, manage, and provision software licenses
Maintain and update software portfolio within service catalog and asset management tools
Coordinate with cross-functional teams to ensure smooth request fulfillment and handoffs
Support software review and approval processes at multiple organizational levels
Document current and future-state business processes and capabilities
Identify opportunities to improve workflows, efficiency, and user satisfaction
Engage with stakeholders across business and IT teams