Software Process Coordinator

LingaTech•Harrisburg, PA

2d•Hybrid

About The Position

The Software Standards and Service Request Process Coordinator supports leadership in overseeing software standards, governance, and service request operations across the organization. This role manages the full software lifecycle, ensuring compliance, efficient request fulfillment, and alignment between business needs and approved technology solutions.

Requirements

1+ years of experience in IT service delivery and/or process management
2+ years of experience in strategic, service, or software portfolio management
3+ years of experience in business and statistical analysis, including metrics management
3+ years of experience providing cross-functional support and engagement
3+ years of strong interpersonal skills, including compassion for others and familiarity with human-centered design principles
1+ years demonstrating adaptability, including an aptitude for learning diverse skill sets and applying an agile mindset

Nice To Haves

2+ years of experience in performance management
1+ years of experience applying big-picture thinking and holistic approaches to change evaluation, process design, and coordination
3+ years of experience effectively engaging with diverse stakeholders and tailoring communication to various audiences

Responsibilities

Manage the full lifecycle of software assets, from request intake through procurement, provisioning, and ongoing tracking
Review business requirements, conduct research, and recommend standard software solutions aligned with organizational needs
Facilitate software compliance reviews prior to procurement to ensure adherence to enterprise standards
Reconcile software purchases post-procurement to ensure accuracy, traceability, and fulfillment of approved requests
Track, manage, and provision software licenses across the organization
Support end-to-end management of software service requests, ensuring timely and accurate processing
Maintain a comprehensive software portfolio integrated with service catalog and asset management systems
Coordinate with fulfillment teams to ensure smooth handoffs throughout the service request lifecycle
Facilitate software review and approval processes at both organizational and enterprise levels
Support the management and enforcement of software standards and governance practices
Collaborate with business stakeholders to understand needs and provide effective solutions
Document current and future state business capabilities and processes
Identify opportunities to streamline workflows and improve user satisfaction