Software Service Training Specialist – Technical Software

Elekta • Atlanta, GA

8d • Onsite

About The Position

Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities. We currently have the following opportunity available - please contact us for more details! We don’t just build technology. We build hope. At Elekta, we are united by a shared mission: to improve, prolong, and save lives through innovative cancer care solutions. We are now looking for a Software Service Training Specialist to join our global Software Training & Validation Solutions team. In this role, you will develop and deliver high‑quality software training that enables Elekta’s global Support, Installation, and Upgrade teams to successfully deploy and support our solutions worldwide. As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. We openly collaborate with customers to advance sustainable, outcome-driven and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in more than 120 countries and listed on Nasdaq Stockholm. For more information, visit elekta.com or follow us on LinkedIn, Glassdoor, Twitter, Facebook, Instagram and YouTube. Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world. We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.

Requirements

• Degree or diploma in Instructional Design, Education, IT, or equivalent practical experience
• 3+ years of experience in software support, installation, upgrades, or a comparable technical role
• Proven ability to explain and document complex technical concepts
• Excellent written and verbal business‑level English communication skills
• Strong collaboration skills and experience working across time zones and cultures
• Availability and eligibility for domestic and international travel

Nice To Haves

• Experience with instructional design and adult learning methodologies
• eLearning development experience (e.g., Rise 360 or similar tools)
• Video creation and editing experience (e.g., Camtasia)
• Experience delivering complex content in classroom or virtual settings
• Familiarity with Learning Management Systems
• Experience with Microsoft Azure (AZ‑900 level or similar), Citrix virtualization, or PowerShell
• Knowledge of radiotherapy workflows and Elekta software solutions is a strong plus

Responsibilities

• Develop and deliver software training content using the ADDIE instructional design methodology
• Create technical training (installation, upgrades, troubleshooting) and application/workflow training
• Design and maintain eLearning modules, videos, screen recordings, and animations
• Deliver virtual and in‑person training sessions to global audiences
• Collaborate with Subject Matter Experts and Training Solution Leads to align training with release schedules
• Maintain and continuously improve training materials based on product updates and learner feedback
• Support multiple product lines across the Elekta portfolio
• Deploy training content to Elekta’s Learning Management System (LMS)
• Track attendance and training completion for ILT and VILT courses
• Maintain required Content Developer and Instructor qualifications in Elekta systems
• Communicate new learning and upskilling opportunities to relevant stakeholders
• Deploy, troubleshoot, and maintain E&T Cloud virtual training environments
• Perform ongoing system hygiene and maintenance in collaboration with Infrastructure & Cloud teams

Benefits

• The opportunity to work with cutting‑edge medical technology that makes a real difference
• A collaborative, international working environment
• Competitive compensation and comprehensive benefits
• Professional development and continuous learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees