Software Revenue Assurance Manager - Veterinary

IDEXX-posted 6 days ago
Full-time • Manager
Westbrook, ME
5,001-10,000 employees
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The Veterinary Software Revenue Assurance Manager is responsible for safeguarding an organization's revenue streams by identifying, preventing, and correcting revenue leakage across the entire business lifecycle. This role involves monitoring financial metrics, conducting audits, and collaborating with various departments to ensure all services are accurately billed and collected for our products. This leader will be responsible for managing the Veterinary Software Business Services Team, a dynamic team that handles specific software billing inquires and prepares source data for weekly and monthly invoicing of our services and products. In this capacity they would be responsible for day-to-day management of staff, assigning work and evaluating results. Supports the development of the individuals on the team and the overall division operating policies and procedures.

  • Process Management: Develop, implement, and manage end-to-end revenue assurance processes to ensure the completeness and accuracy of revenue data across all products and services.
  • Leakage Identification and Prevention: Monitor the entire revenue lifecycle—from customer acquisition and service provisioning to billing and collections—to identify risks and perform root cause analyses for discrepancies (e.g., billing errors, fraud, uncaptured services).
  • Auditing and Compliance: Conduct regular audits of billing systems, customer accounts, and internal controls to ensure compliance with regulatory standards, internal policies, and contractual terms.
  • Reconciliation and Reporting: Oversee reconciliation processes between operational systems (e.g., Salesforce, GuideCX to SAP). Help to design and maintain reports and dashboards to track Key Performance Indicators (KPIs) and anomalies.
  • Cross-functional Collaboration: Work closely with IT, Finance, Sales, Operations, Customer Experience and Legal teams to validate data integrity, resolve billing queries, contract compliance, and implement process improvements.
  • System and Process Improvement: Recommend and implement corrective actions, automation opportunities, and process enhancements to eliminate inefficiencies or losses.
  • Training and Guidance: Create and deliver training on revenue assurance protocols and best practices to frontline and management staff to promote a culture of operational integrity.
  • Leadership: Manages staff and supervisor within the Business Service Team- roughly 5 direct reports and a total department size of 15 +/-, assigning work, monitoring activities and evaluating performance. Manages escalated/critical issues. Administers employment actions, provides coaching and guidance to staff and promotes staff training and development. Supports the development of unit/group/area/function/program budget, policies and procedures. May coordinate work of outside vendors and contractors. Leads work activities of the business unit, planning and organizing work, providing for adequate staffing and resources and maintaining work on schedule so that ongoing customer satisfaction is maintained.
  • A bachelor's degree in accounting, finance, business administration, or information technology.
  • Management skills and ability.
  • Advanced excel skills
  • Familiarity with GAAP and Publicly traded companies financial practices.
  • Experience with SaaS invoicing
  • Ability to organize, prioritize and direct work activities.
  • Experience with the operations of the area managed.
  • General business knowledge required, including specific knowledge of businesses supported.
  • Excellent customer service and business relationship-building skills required.
  • Reasoning, problem solving and analytical skills to resolve issues.
  • Project management skills and abilities.
  • Communication skills, both verbal and written.
  • Personal computer skills, including Microsoft Office.
  • Fluency in the English language.
  • In some instances, may be responsible for function/program without subordinate managers/supervisors/staff.
  • Develops departmental plans, including business, production and/or organizational priorities.
  • Controls resources and policy formulation in area of responsibility.
  • Decisions are guided by resource availability and functional objectives.
  • Identifies applications of functional knowledge and existing methodologies to complex problems.
  • Prior usage of SAP is strongly preferred
  • Prior roles in Revenue Operations, Audit, accounting is preferred
  • Benefits Day-One
  • On the job training and career advancement opportunities (experience NOT required)
  • Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more
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