Software Quality Assurance & Process Improvement Manager

Panasonic • Hoffman Estates, IL

5h • $105,000 - $115,000 • Hybrid

About The Position

This role is responsible for assessing and optimizing the software development lifecycle to improve efficiency, quality, and overall productivity across all aspects of the development process. The Software Development Process Improvement Engineer will identify areas for improvement, implement new processes, and monitor results to ensure success. This role collaborates closely with product specialists, development and test teams, project managers, and other stakeholders to streamline workflows and improve product quality.
At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.

Requirements

• Bachelor's degree in Computer Science or a related field
• 3+ years of proven experience working in process improvement and software quality assurance
• Strong understanding of the software development lifecycle, methodologies, and best practices
• Strong understanding of process improvement methodologies such as Lean, Six Sigma, and Agile; certifications are preferred
• Strong analytical skills to identify trends, patterns, and opportunities for improvement
• Strong problem-solving skills to identify root causes of issues and develop effective solutions
• Excellent written and verbal communication skills to work effectively with cross-functional teams and generate reports communicating findings to stakeholders
• Ability to work effectively in a team environment that includes remote members in international locations
• Ability to train and mentor team members on process improvement tools and methodologies
• Strong project management skills; certifications are preferred

Responsibilities

• Process Improvement Development
• Conduct process analysis and identify key areas for improvement
• Develop and implement process improvement plans using project management tools to track action items and progress
• Collaborate with product specialists, development and test teams, and project managers to implement changes
• Document new processes and provide training to team members as needed
• Process Compliance Enforcement and Auditing
• Act as the key auditor and gate check in real time during all phases of the development cycle for each product release to ensure all processes have been followed
• Confirm the checklist of required deliverables for each phase of development before allowing the next phase to begin; the phases are: 1) Planning, 2) Requirements, 3) Design and Implementation, 4) Testing, and 5) Release
• Identify tools and technologies to support and enforce process improvement initiatives to ensure gains are sustainable in the long term
• Software Quality Assurance, Process Improvement Monitoring, and Continuous Improvement
• Assist in the development of metrics, KPIs, and dashboards to track process performance and product quality
• Monitor and report on process performance and product quality
• Measure the impact of process changes and make adjustments and suggestions for improvements as needed
• Scope
• Participates in software process improvement development and implementation activities
• Works closely with product specialists, development and test teams, and project managers to implement changes
• Is responsible for process compliance enforcement and auditing during all phases of the development cycle
• Monitors and reports on process improvement progress and product quality output

Benefits

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Vacation, holidays, personal days, sick leave, volunteer, and parental and caregiver leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs – Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level