Software Quality Assurance Engineer III

BetterHelp

1d•$75,000 - $130,000•Remote

About The Position

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Software Quality Assurance Engineer III at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. BetterHelp is changing the way it tests its software. We’re looking for a detail oriented QA engineer to join our established Software Quality Assurance team—a group that is passionate about quality and dedicated to delivering reliable, user-centered products. As part of an agile development team, you’ll have the opportunity to test a wide variety of features across our platform. You’ll help define and perform the tests necessary to ensure that our products meet the high standards we set for quality. Rather than simply executing pre-written tests, you’ll contribute to designing the best strategies for testing the features within your area of responsibility. You’ll also bring a strong understanding of test case design, regression strategies, and bug lifecycle management, and you’ll be comfortable collaborating cross-functionally to support product excellence.

Requirements

At least 3 years of Software Quality Assurance (SQA) experience
Must be legally authorized to work in the United States
Bachelor’s degree in Computer Science or an equivalent combination of education and experience
Previous experience working in an Agile development environment
Strong understanding of QA best practices
Proficiency in test case design, test coverage strategies, and regression testing
Comfortable with SQL and relational databases
Excellent written and verbal communication skills
Strong analytical and problem-solving skills
Passionate about quality and continuous improvement

Nice To Haves

Experience in localization testing
Mobile testing experience
Accessibility testing experience
Automated testing using Playwright

Responsibilities

Determine the best test strategy for assigned areas of test, whether it be manual or automated testing
Write clear and concise test plans, test cases, and bug reports
Collaborate closely with developers and product managers
Lead testing for small to medium features (e.g., 2-point Jira cards) independently
Mentor junior QA team members and help them expand their product and technical knowledge
Research test tools, methodologies, and trends to improve existing practices and processes
Run, maintain, and troubleshoot existing automated tests in Playwright, partnering with QA teammates to improve test reliability and coverage