Software Quality Assurance and Support Analyst

Faith Technologies • Menasha, WI

17h

About The Position

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care. Software Quality Assurance and Support Analyst I applies standardized testing principles to identify defects, mitigate risks, and improve software and system performance. Software Quality Assurance and Support Analyst I will collaborate closely with development, systems, and support teams to ensure application quality and performance. Work is primarily performed over the phone, via email and occasionally in person. Software Quality Assurance and Support Analyst I will also utilize automated testing tools, standard test scripts and ad hoc tests to confirm code is working as required, as well as providing second tier support for correcting minor code issues that do not require escalating to the design/development team. Attention to detail, customer service skills, oral and written communication, and ability to follow appropriate procedures are key skills for this role.

Requirements

• Education: Bachelor’s degree in Computer Science, IT or related field (Preferred), ISTQB Foundation Level Certification (Preferred).
• Experience: 2-3 years
• Travel: 5-10%
• Work Schedule: Ability to work a flexible schedule is necessary.
• Typical work hours are between 7:00 AM and 5:00 PM Monday - Friday.
• Works a sufficient schedule to meet the expectations of the role.
• Attention to detail, customer service skills, oral and written communication, and ability to follow appropriate procedures are key skills for this role.

Responsibilities

• Software & System Testing Develop and execute structured test plans, test cases, and test scripts in alignment with industry best practices.
• Perform functional, integration, regression, and user acceptance testing (UAT) for software solutions.
• Utilize testing tools to track, manage, and report defects.
• Collaborate with developers to identify and resolve software issues before deployment.
• Ensure that solutions meet business and technical requirements through rigorous verification
• Quality Assurance & Process Improvement Apply testing methodologies to improve test coverage and defect detection.
• Develop and refine QA processes to enhance software quality and reduce release risks.
• Participate in Agile/Scrum meetings to provide QA input during planning and retrospectives.
• Implement and maintain automated testing frameworks for increased efficiency.
• Collaboration & Implementation Support Work closely with BT teams to ensure smooth implementation of software, system updates, and new features.
• Support business analysts and developers in translating requirements into effective test scenarios.
• Assist in training end-users and stakeholders on software functionality and quality expectations.
• Software Support Works with Support Team to diagnose and correct reported issues
• Tier 2 support – address & correct reported minor defects independently.
• For more severe defects, works with development or other BT teams on resolutions
• Performs other related duties as required and assigned.

Benefits

• FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.
• We provide industry-leading benefits as an investment in the lives of team members and their families.
• You’re invited to review the full list of FTI benefits available to regular/full-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level