Software / Production Support Engineer (Onsite)

RTX•Richardson, TX

2d•Onsite

About The Position

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. Collins Aerospace is seeking a highly skilled and motivated Software / Production Support Engineer to perform production, assembly, and checkout of hardware (HW) and software (SW) network communications equipment racks, embedded Commercial Off-The-Shelf (COTS), and program-unique modules and components. This exciting opportunity will involve applying your technical expertise to support and troubleshoot IT hardware, software, and network systems.

Requirements

Familiarity with Linux systems and Windows operating systems.
Hands-on experience with networking concepts, including WAN, LAN, and VPNs.
Basic knowledge of configuration management processes and of using Jira and Confluence for task tracking and documentation.
Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 2 years of prior relevant experience or an Advanced Degree in a related field.
Active and transferable Secret U.S. government issued security clearance is required prior to start date.

Nice To Haves

Proficiency with virtualization technologies such as Harvester, Rancher, Longhorn, or Kubernetes.
Advanced troubleshooting skills for hardware and software connectivity issues.
Experience with secure networking practices and system hardening.
Familiarity with modern DevOps environments and tools.
Experience with software tools such as Git, Gitea, and Artifactory.

Responsibilities

Test hardware and software for connectivity and usability, as required.
Install and configure hardware in the Systems Integration Environment (lab environment).
Support development and test teams utilizing equipment within the Systems Integration lab.
Create, maintain, and improve Systems Integration Environment processes.
Establish customer requirements for the Systems Integration Environment lab to support program product line features.
Perform tasking and planning for program efforts.
Design support systems, machines, and network devices.
Establish and maintain connectivity between RTX systems and associated systems, configuring all necessary network access.
Ensure RTX and business partners have reliable access to associated systems.
Provide support to all teams for tasks involving all aspects of the systems.
Document changes within the configuration of hardware for associated systems.

Benefits

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program.
Doctor on Demand, virtual doctor visits.
Bright Horizons, child and elder care services.
Teladoc Medical Experts, second opinion program.
And more!