Software Production Support Engineer (Onsite)

RTX•Richardson, TX

2d•Onsite

About The Position

Collins Aerospace is seeking a highly skilled and motivated Software / Production Support Engineer to perform production, assembly, and checkout of hardware (HW) and software (SW) network communications equipment racks, embedded Commercial Off-The-Shelf (COTS), and program-unique modules and components. This exciting opportunity will involve applying your technical expertise to support and troubleshoot IT hardware, software, and network systems. What You Will Learn: You will learn principles and concepts and work side-by-side with industry recognized technical leaders to develop and implement state of the art systems.

Requirements

Requires a Bachelor’s degree and 12 months or less of relevant professional work experience (excluding internships).
The ability to obtain and maintain a U.S. government issued security clearance is required
U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Active and transferable U.S. government issued security clearance is required prior to start date.

Nice To Haves

Advanced troubleshooting skills for hardware and software connectivity issues.
Experience with secure networking practices and system hardening.
Familiarity with modern DevOps environments and tools.
Familiarity with Linux systems and Windows operating systems.
Hands-on experience with networking concepts, including WAN, LAN, and VPNs.
Basic knowledge of configuration management processes.
Proficiency with virtualization technologies such as Harvester, Rancher, Longhorn, or Kubernetes.
Experience with software tools such as Git, Gitea, and Artifactory.
Basic understanding of using Jira and Confluence for task tracking and documentation.

Responsibilities

Test hardware and software for connectivity and usability, as required.
Install and configure hardware in the Systems Integration Environment (lab environment).
Support development and test teams utilizing equipment within the Systems Integration lab.
Create, maintain, and improve Systems Integration Environment processes.
Establish customer requirements for the Systems Integration Environment lab to support program product line features.
Perform tasking and planning for program efforts.
Design support systems, machines, and network devices.
Establish and maintain connectivity between RTX systems and associated systems, configuring all necessary network access.
Ensure RTX and business partners have reliable access to associated systems.
Provide support to all teams for tasks involving all aspects of the systems.
Document changes within the configuration of hardware for associated systems.

Benefits

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program.
Doctor on Demand, virtual doctor visits.
Bright Horizons, child and elder care services.
Teladoc Medical Experts, second opinion program.