Software Packaging Engineer

Zurich Insurance•Schaumburg, IL

6d•Hybrid

About The Position

Zurich North America is currently hiring a Software Packaging Engineer, and this person will work in a hybrid schedule out of our Schaumburg North America HQ. This person will report to the End User Computing Platform Manager. As a Software Packaging Engineer, you will be a key member of the End User Computing team, responsible for engineering, packaging, and delivering software solutions across virtual and physical desktop environments. You'll focus on Azure, Intune, and bring some AWS experience, supporting Zurich North America's workforce with secure, reliable, and innovative end user technology.

Requirements

Bachelor's degree and 3 or more years of experience in the information technology area OR
Zurich Cybersecurity Technician Apprentice, including Associate Degree and 4 or more years of experience in the information technology area OR
High School Diploma or Equivalent and 5 or more years of experience in the information technology area AND
MS Office experience
Knowledge of information technology operations

Nice To Haves

Strong technical skills in Azure, Intune, Endpoint Manager, and Active Directory.
Expert scripting skills (PowerShell, Batch, VB).
Working knowledge of Windows 10/11, Windows 365, Office 365.
Familiarity with Citrix, VDI, and Azure Virtual Desktop (AVD) environments (not a hard requirement).
Excellent problem-solving, analytical, and communication skills.
Experience with Flexera Admin Studio or equivalent packaging tools.
Knowledge of AWS cloud services (EC2, Workspaces, S3, IAM, etc.).
Experience with ServiceNow, hardware troubleshooting, and OS/application patching.

Responsibilities

End-to-end software packaging (intake, build, customization, testing, delivery) using MSI/EXE/MSIX and PSAppDeploy Toolkit.
Manage upgrades, installs, uninstalls, and configuration changes.
Troubleshoot and remediate packaging and deployment issues.
Ensure compliance with local/global guidelines and security policies.
Design, build, and implement endpoint configurations and user applications for both virtual (AVD/VDI) and physical desktops.
Manage and configure Intune, Azure AD, Endpoint Manager, and Active Directory policies.
Support and optimize cloud-based desktop environments (Azure, Intune, AWS).
Provide Level 3 technical support and serve as an escalation point for complex issues.
Work closely with engineers and technicians, providing guidance, documentation, and support to Level 2 teams.
Collaborate with the EUC Platform team to implement policies, procedures, and systems.
Participate in ServiceNow ticketing and escalation processes.
Research, recommend, evaluate, and implement new technologies to support future IT initiatives.
Develop and drive initiatives with minimal oversight.
Document processes and provide training as needed.