Software Onboarding & Support Specialist
About The Position
We’re looking for someone who enjoys helping people succeed, communicates clearly, and thrives in a client-facing environment. This position is focused on training, onboarding, and supporting clients as they learn to confidently use our software. In this role, you’ll spend a significant portion of your time leading training sessions, guiding new clients through onboarding, and helping users understand workflows. The other half of your time will be spent responding to client questions and providing thoughtful, high-quality support. This role is about people, communication, and helping others succeed with technology - not building or fixing the technology itself. If you enjoy teaching, problem-solving, and building strong relationships, this is a great opportunity to make a real impact.
Requirements
- Strong communication skills - both written and verbal
- Confidence leading meetings, trainings, or presentations
- Highly organized and detail-oriented
- Ability to manage multiple priorities in a fast-paced environment
- A natural problem-solver who enjoys helping others
- Experience in training, onboarding, teaching, or customer-facing roles preferred
- Experience supporting clients or users in a professional setting
- Ability to quickly learn new software and explain it clearly to others
- Self-motivated and dependable
- Comfortable working independently in a remote environment
- Positive attitude with a willingness to learn and adapt
Nice To Haves
- Familiarity with GIS, mapping, or property data
- Experience working with local government or public sector clients
Responsibilities
- Client Training & Onboarding Lead virtual and in-person training sessions for new and existing clients
- Guide clients through onboarding, helping them understand system setup and workflows
- Create a positive, engaging training experience that builds client confidence
- Develop and maintain training materials, guides, and resources
- Represent DataScout at client meetings, conferences, and events
- Client Support Respond to client questions and provide timely, thoughtful support
- Help users work through challenges and better understand system functionality
- Document client interactions and track activity in internal systems
- Identify common questions or trends and help improve training and onboarding processes
- Team Collaboration Work closely with internal teams to improve the overall client experience
- Assist with testing new features and providing user-focused feedback
- Support other team initiatives as needed
Benefits
- 35k-40k base salary with performance-based increases
- Bonus opportunities based on performance
- Paid Time Off (PTO)
- Benefits including health, dental, and vision insurance
- Company-paid life insurance and long-term disability
- 401(k) with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
