Sales Support Specialist (Onboarding)

Hilton • Addison, TX

10d • Onsite

About The Position

This is your chance to be part of a Global Sales Team that ensures Hilton owners and operators receive the combined benefits of scale, access, competence, and experience. As a Sales Support Specialist (Onboarding) , you will support the team responsible for delivering a differentiated selling platform for Hilton's diverse portfolio of brands guided by a strong focus on growing market share. On the Global Support team reporting to Director Sales Support Enablement, you will focus on coordinating setup tasks, maintaining onboarding resources, and supporting new sales hires globally to ensure a seamless start. You will design, maintain, and enhance the Hilton Worldwide Sales (HWS) onboarding experience to reflect our culture, tools, and ways of working. As the central point of coordination, you will partner closely with leaders, coaches, and subject matter experts. This partnership will ensure each new hire is prepared and set up for success. You will oversee onboarding documentation, processes, system access, and administrative setup. Your goal is to ensure a seamless experience from pre-boarding through early tenure. As the primary contact for coaches supporting new hires, you will provide clear guidance, strengthen operational readiness, and help accelerate integration across the global HWS team.

Requirements

• Minimum two (2) years of onboarding support, sales support or hotel professional experience.
• High knowledge in Outlook, Word, Excel (can maintain complex spreadsheets), and PowerPoint.

Nice To Haves

• Consistently communicated information clearly and effectively through both verbal and written channels.
• Experience consistently meeting established deadlines and performance targets.

Responsibilities

• Manage onboarding checklists to ensure every new sales hire—across all global regions receives consistent, high-quality onboarding experience.
• Maintain and update distribution lists, organizational charts, and onboarding material to keep information accurate and aligned across AMER, EMEA, and APAC.
• Share and organize onboarding materials, ensuring each new sales hire has access to the most current tools, guides, and resources.
• Coordinate system and access setups by partnering with multiple departments and regional teams to ensure new hires are equipped from success.
• Partner with leaders to tailor training schedules, coordinate introductions, and track progress through each new hire onboarding period.
• Support global onboarding initiatives by contributing to process improvements, gathering feedback, and helping evolve the onboarding program over time.
• Collect onboarding feedback, identifying gaps, and helping propose improvements to enhance the new hire experience.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed