Software Implementation Specialist

COFREIGHT INC•Buena Park, CA

26d

About The Position

We're seeking a Software Implementation Specialist to join our growing Sales and Customer Onboarding team. In this role, you'll be the technical bridge between our sales team and new customers, ensuring smooth onboarding experiences and successful product adoption. You'll combine technical expertise with customer-facing skills to configure our Warehouse Management System, train users, and set customers up for long-term success. This role requires travel to customer sites to lead on-site implementations and training sessions.

Requirements

2+ years of experience in software implementation, technical consulting, or customer-facing technical roles
Strong knowledge of Warehouse Management Systems (WMS) and warehouse operations
Understanding of logistics, supply chain, and distribution center workflows
Experience with inventory management, order fulfillment, and warehouse optimization processes
Demonstrated ability to manage multiple projects simultaneously with attention to detail
Strong understanding of project management concepts and methodologies (Agile, Scrum, Waterfall)
Hands-on experience with DevOps platforms and project management tools (Jira, Confluence, or similar)
Excellent communication skills with the ability to explain technical concepts to non-technical audiences
Experience with EDI, APIs, integrations, and common data formats (JSON, CSV, XML)
Customer-centric mindset with strong problem-solving abilities
Willingness and ability to travel up to 70% (domestic and potentially international)
Bachelor’s degree in computer science, Information Systems, Supply Chain Management, or related field (or equivalent experience)

Nice To Haves

Experience with SQL and database concepts
Hands-on experience with WMS platforms (e.g., Manhattan, SAP EWM, Oracle WMS, Blue Yonder, Infor, NetSuite)
Knowledge of barcode scanning, RFID, warehouse automation, and mobile device technologies
Familiarity with ERP systems and WMS-ERP integrations
Understanding of 3PL operations and multi-client warehouse environments
Familiarity with authentication protocols (SSO, SAML, OAuth)
Background in customer success, professional services, or solutions engineering
Experience with CRM platforms (Salesforce, HubSpot) and support tools (Zendesk, Intercom)
Knowledge of web technologies (HTML, CSS, JavaScript)
Project management certification (PMP, CSM) or equivalent
Previous experience in a high-growth SaaS environment
Experience working in or supporting warehouse, distribution center, or fulfillment center operations

Responsibilities

Lead end-to-end software implementation projects for new customers, from kickoff through go-live
Create and maintain detailed project plans in Jira, tracking tasks, milestones, and dependencies
Manage implementation backlogs, sprint planning, and coordinate with internal technical teams
Configure and customize our platform to meet specific customer requirements and use cases
Manage implementation timelines, milestones, and deliverables to ensure on-time project completion
Conduct data migration and integration activities, working with customer technical teams
Develop and execute comprehensive testing plans to validate configurations
Generate status reports and dashboards to keep stakeholders informed of project progress
Serve as the primary technical point of contact during the onboarding phase
Deliver engaging product training sessions (virtual and on-site) tailored to different user roles
Create customer-specific documentation, guides, and best practice resources
Build strong relationships with customer stakeholders, from end-users to executives
Participate in pre-sales activities including product demonstrations and technical discovery calls
Provide technical expertise during the sales process to help prospects understand implementation requirements
Assist in scoping implementations and estimating project timelines
Collaborate with Sales to identify upsell and expansion opportunities during onboarding
Work closely with Product, Engineering, and Support teams to communicate customer feedback and requirements
Document common implementation challenges and contribute to process improvements
Maintain knowledge base articles and internal documentation
Mentor new team members on implementation best practices