Software Implementation Specialist - Customer Onboarding
About The Position
MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. MetTel is looking for an Onboarding Manager to join their operations team in Holmdel, New Jersey! Onboarding is a critical function that drives customer success and migrations, by providing a world class experience to every client. This role will ensure all customers have a clear understanding of the migration process and help prepare the client for the transition. They will be responsible for getting the steady state built to drive revenue and customer satisfaction.
Requirements
- Excellent verbal and written communication skills
- Ability to stay organized and provide a consistent customer experience
- Customer focused, with self-sufficient problem solving skills
- Strong interpersonal skills and the ability to build relationships both internally and externally
- Exceptional time management and multitasking ability, despite a high volume of assigned projects with competing timelines
- Ability to interface comfortably with senior executives and all levels within an organization
Nice To Haves
- Telecommunications experience is a plus, but not required
Responsibilities
- Proactively manage initial account setup to drive ease of doing business with MetTel
- Operational director of all internal teams involved in the setup of the client, and process improvements overall
- Assist with driving migration success and continuously highlighting the value of the partnership
- Point of escalation for customer and internal advocate
- Responsible for explaining and implementing contract and purchased services
- Key resource for initial customer portal setup and training for adoption
- Ensure client delivery of key reports and deliverables to prepare New Client Services
- Schedules kickoff call and prepares customer for transition
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
