Software Implementation Project Manager

KERRIDGE COMMERCIAL SYSTEMS CORP•Whitpain Township, PA

1d•Hybrid

About The Position

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Klipboard, an ERP solution purpose‑built for wholesale distributors, is seeking a smart, enthusiastic, motivated individual who thrives on managing large‑scale software implementation projects. As part of the Professional Services team, you will be responsible for delivering successful implementation projects according to the contracted Statement of Work. You will guide customers throughout their implementation journey by providing training on Klipboard software, gathering requirements for requested software changes, and collaborating with internal data conversion and technical teams to ensure customer data and processes are migrated successfully. You will also provide onsite support during go‑live and ensure a smooth transition to the Klipboard support team.

Requirements

Bachelor’s degree in accounting, Computer Science, Business, or equivalent experience
Outstanding communication skills (written and verbal)
Experience managing multiple implementations simultaneously
Exceptional attention to detail
Comfort working across time zones via web conferencing and onsite visits
Ability to identify complex issues and coordinate solutions
Strong sense of ownership and accountability
Team‑focused mindset

Nice To Haves

Experience implementing ERP software in wholesale distribution
Experience working with ERP systems in the distribution space
PMP or similar certification strongly preferred

Responsibilities

Conduct onsite discovery sessions documenting customer processes
Create training plans aligned with customer workflows
Perform business analysis and tailor process documentation
Document and communicate software change requests to development
Deliver product training to customer teams
Identify topics for standardized LMS training content
Travel onsite for discovery, training, and go‑live support
Learn the Klipboard product through videos, meetings, documentation, and hands-on exploration
Stay current on new software features
Maintain accurate project timelines in project management tools
Provide status reporting to internal and external stakeholders
Manage scope creep by enforcing the Statement of Work
Escalate issues or blockers impacting timelines or customer satisfaction
Ensure customers understand next steps throughout the project
Manage the Enterprise support queue according to support standards
Provide technical assistance to the Implementation and Enterprise teams
Modify and customize reports/templates based on customer needs
Collaborate with Customer Success to ensure exceptional service
Work with development to troubleshoot issues and support QA
Adjust work hours as needed to support team and project demands