About The Position

USAN is seeking an enthusiastic Software Engineer to join our core Software Development team. As a team member, you would be primarily responsible for implementing / developing custom hosted IVR solutions, working with backend SQL and web-based applications as required. You will work on a small team in a highly collaborative way to create effective and innovative call center solutions for enterprise clients. You will have the opportunity to work in a diverse environment for the country’s best IVR development shop.

Requirements

  • Bachelor’s degree in Computer Science
  • Excellent programming skills as demonstrated by some college level coursework or work experience
  • Excellent communication skills
  • Team oriented and self-motivated
  • The ability to communicate ideas effectively, to listen to others’ ideas, and to collaborate to arrive at great solutions
  • Experience with Visual Studio, VSCode, or similar IDEs.
  • Hybrid role - must be in HQ - Norcross, GA Tuesdays and Thursdays

Nice To Haves

  • A firm understanding of programming languages such as C#, C++, or Java
  • Experience with ASP.NET web technologies
  • Experience working with HTML5 and Javascript
  • Experience using or programming Linux
  • Some experience with IVR applications

Responsibilities

  • Translate customer requirements in the form of Visio call flow, into application code
  • Collaborate with Business Analyst and Quality Assurance team members
  • Perform problem resolution for existing applications
  • Make informed design and development decisions
  • Collect, analyze, and summarize development and service issues for feedback to senior management
  • Stay up-to-date on technology trends and best-practices

Benefits

  • Competitive compensation program
  • Outstanding benefits package (including medical, dental, vision and life insurance)
  • 401(k) plan
  • Excellent holiday/vacation plans
  • Employee Referral Bonus Program
  • Annual performance-based bonus
  • Ongoing training opportunities
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