Software Engineer - Project Lead

Novalink Solutions•West Columbia, SC

11h

About The Position

The South Carolina Department of Health and Human Services (SCDHHS) is the Medicaid Agency for South Carolina. The Bureau of IT Services is responsible for IT S support for the Department’s staff statewide. This includes a call center, hardware and software support, IT training, and enterprise applications. Examples of projects include the planning and rollout of new hardware and software, proper disposal of old hardware, inventory control and orientation of new staff. Now is the time to join SCDHHS in building a better tomorrow, today. If you thrive on being challenged, interacting with diverse technical teams, and using your expertise to imagine, innovate and explore, then SCDHHS in Columbia, SC is the best place for you. Here the best and brightest technical experts are coming together and using cutting -edge technologies to solve some of the State’s toughest problems. Realize your potential today. Join us in an environment where you’ll find endless learning opportunities, career growth and development, and a culture committed to innovation. WHY IS THIS POSITION OPEN (new role, increased workload, new dept, resignation, promotion)? If backfill Position – What separated the candidate you initially selected from all the other resumes presented? This is a new position that will be responsible for managing, maintenance, and intake of new Service Manager requests. SCOPE OF THE PROJECT: SCDHHS is seeking an experienced System Center Service Manager administrator. The primary focus of this role is maintaining System Center infrastructure and taking new requests into Service Manager. Developing workflows in System Center Orchestrator. Working in the Cireson web portal. This is a staff augmentation position and is not tied to a project timeframe.

Requirements

Minimum 3 years of working in a development role supporting MS System Center, demonstrating a deep understanding of services & features, site design & best practices.
Minimum 3 years of administrative experience in MS Azure.
Minimum 5 years of administrative experience in MS Servers.
Minimum 3 years’ experience in an IT methodology framework. (i.e. ITIL, MITA…)
Current or recent experience with MS System Center is required and will be given the highest weight. Experience should include well documented success with previous MS System Center projects as well as experience in an enterprise level System Center environment.
Microsoft System Center Service Manager (within the last 3 years)
Highly Skilled at maintaining, implementing and configuring system center service manager request offerings, service offerings and connectors
Administer and support Microsoft SCSM, including configuration, customization, and integration with other System Center components (SCCM, SCOM, Orchestrator).
Experiencing configuring Service Manager Changes, Incidents, and Services
Cireson Web Portal for Service Manager (last 3 years)
Experience adding custom configurations to the Cireson web portal
Experience with JavaScript administration in Cireson Portal is preferred.
Experience installing/patching and maintaining Cireson products
Windows Server Administration (Current)
Resource should demonstrate a strong understanding of Windows server administration, including patching and maintenance of windows servers.
Microsoft System Center Suite Experience (last 3 years)
Experience in System Center Orchestrator is preferred, resource should show strong technical understanding of all products in the Microsoft System Center suite and how the integrate with other System Center components (SCCM, SCOM, Orchestrator).
Experience with System Center Orchestrator Preferred:
Developing and maintaining workflows, templates, and automation Orchestrator workflows using PowerShell and Orchestrator.
Microsoft SQL Server (last 5 years)
Resource needs to demonstrate a basic understanding of SQL server and how it is used to support the system center suite.
Active Directory (last 3 years)
Experience configuring groups and managing users in Microsoft’s Active Directory Users and Computers
Experience configuring and administering groups and users in Microsoft Entra ID.
Microsoft PowerShell (Current, Experience with 5.1 or newer)
Experience managing and maintaining Microsoft PowerShell scripts for maintain computer and endpoints
Bachelors Degree and/or 5 years of related work experience

Nice To Haves

Working knowledge of System Center Service Manager
Working knowledge of Cireson
Working knowledge of System Center Orchestrator
Working knowledge of JavaScript
Working knowledge of PowerBI
Working knowledge of SQL
Working knowledge of HTML
Working knowledge of XML
Working knowledge of PowerShell
Experience with healthcare and healthcare related requirements
MS Server Admin Certifications

Responsibilities

The Service Manager Engineer will report to the SCDHHS Bureau Chief of Information Technology Services. They will work with SCDHHS business units to collect and develop requirements for Service Manager requests. The position is focused on administration and creation of new requests.
Work with System Center Orchestrator. Create new orchestrator workflows, maintaining, and updating workflows.
Work with Cireson. Maintain and update software and work with vendor to fulfill service requests. Updating JavaScript for service requests.
Maintain, update, patch System Center, Orchestrator, and Cireson.
Interact with staff, other team members, all levels of management and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager requests.
Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge.
Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment.
Make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership.
Act as a liaison between the technical team and management from various stakeholder areas including executive level management.
Some after hours project and platform support will be expected.
Develop and refine Service Manager request intake process for SCDHHS.
Maintenance and Patching of Service Manager environment and make recommendation about future improvement opportunities.
Acting as the lead on a project to migrate the existing Service Manager environment to an updated and current standard.
Experience with major project implementation.
HIPAA, CDC, and other network infrastructure and server networks.