About Basic Capital Basic Capital is a fintech company disrupting America’s $1T retirement industry by building the mortgage for retirement, unlocking market ownership, and making wealth accessible to every American. Our mission is to create products, platforms, and a credit marketplace that power a fundamentally new retirement system. Our founding team includes leaders from Goldman Sachs, Uber, Block, Stripe, and Robinhood. We’re backed by top investors such as Lux Capital, Forerunner Ventures, BoxGroup, SVAngel, Inspired Capital, and Henry Kravis. Based in SoHo, NYC, we’re assembling a lean, high-performance team committed to reducing wealth inequality. For more information, visit Basic Capital’s website . You will Be a founding member of a team responsible for customer experience and Basic Capital's operational excellence Rapidly prototype and deploy solutions for high priority customer requests Triage, rapidly prototype, and deploy solutions for high priority customer requests, becoming an expert in our systems end-to-end Build internal dashboards, monitoring systems, and operational tools that give our team real-time visibility into customer health Participate in architecture discussions, planning, and code reviews across the organization