Software Engineer, Models

Meter • San Francisco, CA

1d

About The Position

This role exists to capture the valuable signal in network engineers' heads, which currently disappears after a ticket is closed. The goal is to build a system that allows models to learn to think like network engineers, enabling Meter to autonomously manage thousands of customer networks without adding more engineers. The core problem is that unlike software development, where LLMs benefit from structured data like Git commits and issue trackers that capture human reasoning, network engineering lacks such a corpus. When a network engineer diagnoses a problem, their reasoning remains in their head, inaccessible to models. The successful candidate will build the equivalent of Git and GitHub for network engineering: a structured, queryable record of what the network looked like, what the expert notice, and why they made the call they made.

Requirements

• You’ve built backend systems end-to-end and made real architectural decisions with real consequences.
• You have opinions about data storage that come from having made the wrong decisions.
• You have deep customer empathy.
• You care about people using the tools you built for them.

Responsibilities

• Sit with network engineers and watch how they work to understand what a great diagnostic reasoning record actually looks like and what data is needed to build one.
• Map the existing data landscape: telemetry in ClickHouse, configs in Postgres, support history in Salesforce.
• Ship a working v1 of the annotation interface, enabling network engineers to open a historical support ticket, see what the network looked like at the time of the incident, and log their diagnostic reasoning against it.
• Ensure network engineers are generating training data independently without engineering support.
• Contribute to improving model benchmark scores based on the data produced by the pipeline.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 11-50 employees