Software Engineer, Intelligence

Sierra • San Francisco, CA

5d • Onsite

About The Position

At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
What you'll do
Build the Intelligence layer at Sierra. You’ll work on systems that analyze millions of agent interactions and generate insights that improve agent performance and customer outcomes.
Turn conversations into insights. You’ll build systems for analyzing, clustering, and exploring large-scale conversational data.
Enable evaluation and experimentation. You’ll design systems that allow us and our customers to measure agent quality and run experiments.
Develop learning systems. You’ll work on retrieval, ranking, personalization, and feedback loops that make agents more effective over time.

Requirements

• A passion for being on the frontier of AI products.
• Strong software engineering fundamentals and experience building production systems.
• Experience working with data systems, analytics, or machine learning-driven products.
• Motivation and high-agency to drive outcomes in a fast-moving environment.
• 4+ years hands-on experience building production systems or data products.
• Degree in Computer Science or related field, or equivalent professional experience.

Nice To Haves

• Experience with retrieval, ranking, or recommendation systems.
• Experience building analytics or data exploration tools.
• Experience working with large-scale data systems.
• Experience building AI-powered products.

Responsibilities

• Build the Intelligence layer at Sierra.
• Turn conversations into insights.
• Enable evaluation and experimentation.
• Develop learning systems.

Benefits

• Flexible (Unlimited) Paid Time Off
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension) with Sierra match
• Parental Leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary Benefit Stipend giving people the ability to spend where it matters most
• Free alphorn lessons

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees