Software Engineer, Industrial IOT

Magna International Inc.•Troy, MI

31d

About The Position

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Magna is more than one of the world's largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape. As a Software Engineer, Industrial IOT you will be the key technical contact for our customers, providing top-tier support and resolving technical issues to ensure a seamless user experience. Your role is vital in maintaining high levels of customer satisfaction by swiftly addressing product malfunctions, guiding users through technical challenges, and collaborating with internal teams to improve our offering.

Requirements

5 years of experience as a customer success engineer or in a customer-facing or support role.
Familiar with Industry 4.0 practices and has good understanding of IT/OT infrastructure.
A customer-centric mindset with a commitment to understanding and addressing customer needs effectively.
Experience working with cross-functional teams to resolve issues and improve products/services.
Flexibility to adapt to new technologies, changes, and learning opportunities.
Travel requirement - 25%

Nice To Haves

Bachelor's degree in computer science, Information Technology, or a related field is preferred.

Responsibilities

Assist customers with onboarding of a Magna's product or service and guide clients through installation and updating issues as needed.
Diagnose and resolve complex technical issues reported by customers, ensuring prompt and effective solutions.
Act as the primary point of contact for customers, providing clear and empathetic communication throughout the support process.
Educate and train customers on product usage, offering step-by-step instructions and conducting training sessions as needed.
Product Feedback: Provide insights and feedback from customer interactions to product development teams to drive continuous improvement.
Complaint Resolution: Manage customer complaints professionally, ensuring their concerns are understood and resolved satisfactorily.
System Analysis: Analyze recurring technical issues to identify patterns and contribute to system and product improvements.

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