Software Engineer, Industrial IOT

Magna International•Troy, MI

11d

About The Position

As a Software Engineer, Industrial IOT you will be the key technical contact for our customers, providing top-tier support and resolving technical issues to ensure a seamless user experience. Your role is vital in maintaining high levels of customer satisfaction by swiftly addressing product malfunctions, guiding users through technical challenges, and collaborating with internal teams to improve our offering.

Requirements

5 years of experience as a customer success engineer or in a customer-facing or support role.
Familiar with Industry 4.0 practices and has good understanding of IT/OT infrastructure.
A customer-centric mindset with a commitment to understanding and addressing customer needs effectively.
Experience working with cross-functional teams to resolve issues and improve products/services.
Flexibility to adapt to new technologies, changes, and learning opportunities.
Travel requirement – 25%

Nice To Haves

Bachelor’s degree in computer science, Information Technology, or a related field is preferred.

Responsibilities

Assist customers with onboarding of a Magna’s product or service and guide clients through installation and updating issues as needed.
Diagnose and resolve complex technical issues reported by customers, ensuring prompt and effective solutions.
Act as the primary point of contact for customers, providing clear and empathetic communication throughout the support process.
Educate and train customers on product usage, offering step-by-step instructions and conducting training sessions as needed.
Product Feedback: Provide insights and feedback from customer interactions to product development teams to drive continuous improvement.
Complaint Resolution: Manage customer complaints professionally, ensuring their concerns are understood and resolved satisfactorily.
System Analysis: Analyze recurring technical issues to identify patterns and contribute to system and product improvements.

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