Software Engineer II

Microsoft•Redmond, WA

13d

About The Position

Software Engineer – Windows System Health Experiences The Windows System Health Experiences team owns and evolves the Windows inbox tools that help hundreds of millions of users monitor, configure, and troubleshoot their devices. Our experiences—including Task Manager and Windows diagnostics—are foundational to the Windows platform and essential to building trust, reliability, and transparency in the system. Our Charter & Vision We create and maintain Windows software and services that help users understand, troubleshoot, and improve the health of their devices. Trusted at massive scale, our tools aim to make system health visible, actionable, and increasingly personalized—reducing support burden while improving the quality, reliability, and performance of Windows devices. We are seeking a Software Engineer II to help maintain, modernize, and evolve core Windows diagnostic and troubleshooting experiences. In this role, you will work on highly visible, user‑facing inbox tools such as Task Manager, while also contributing to deeper systems‑level initiatives where reliability, performance, and diagnosability are critical. You are expected to stay current with emerging AI‑native development tools and practices. In the near term, your work will include major feature development and UX modernization for Task Manager. You will also help design and build AI‑assisted troubleshooting tools and support the design of next‑generation inbox diagnostic tools and self‑healing solutions. You will work across both legacy and modernized codebases, collaborate closely with partner teams across Windows, and help ensure the health of critical services—including participating in Windows Mitigation Service management and the broader troubleshooter ecosystem. This role is ideal for engineers who enjoy systems‑level problem solving, care deeply about quality and operational excellence, and want to build trusted tools used by millions of people every day. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

Master’s Degree in Computer Science or a related technical field AND 3+ years of technical engineering experience
OR Bachelor’s Degree in Computer Science or a related technical field AND 5+ years of technical engineering experience
OR equivalent experience.
2+ years of Windows or systems programming experience.
Ability to design and troubleshoot complex root‑cause issues in large systems such as operating systems.
Experience using coding copilots or agent‑based AI tools for development, debugging, or modernization of large codebases.
System programming experience.
Experience debugging using Windows Debugger (WinDbg) is an added advantage.

Responsibilities

Work with stakeholders to understand user needs and define requirements for features and improvements.
Design, implement, and maintain high‑quality C++/C# code.
Leverage AI‑assisted development and debugging tools to improve code quality, productivity, and support issue investigation and mitigation.
Contribute to technical design documents and identify dependencies with minimal oversight.
Break down complex work into well‑scoped tasks, provide estimates, and drive execution.
Define and execute clear testing and quality strategies, including unit tests and automation, to ensure robust coverage and long-term maintainability.
Participate as a Designated Responsible Individual (DRI) by joining on‑call rotations, monitoring system health, diagnosing issues, and restoring service as needed.
Continuously improve availability, reliability, efficiency, observability, and performance while driving operational excellence at scale.

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