Software Engineer II - Active Support
About The Position
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. About the Active Support Team: The Active Support team is transforming post-purchase experiences. Our mission is to resolve as many customer issues as possible instantly, without a live agent, while ensuring exceptional service when human support is needed. About the Role: As an Software Engineer II (Backend), you’ll build 0-to-1 features for our AI-powered chatbot, creating step-by-step experiences that help customers resolve issues directly in chat using OpenAI and Claude. You’ll own a key part of the customer journey; handling orders, ticket substitutions, and refunds, impacting millions of users worldwide. Location: Hybrid (3 days in office/2 days remote) – New York, NY
Requirements
- 2 - 4 years of software development experience across languages such as Java, Python, Go, or C#
- AI experience with interest in building AI-enabled interfaces and workflows; exposure to tools like ChatGPT, Claude, or other LLM-based systems.
- Product-oriented mindset with a passion for building intuitive, high-quality user experiences that balance technical correctness.
- Obsessed with eliminating waste, boosting operational efficiency, and building tools that empower users to do more, faster, and smarter.
Responsibilities
- Build and scale intelligent systems from the ground up, shaping the future of automated customer support globally.
- Develop agentic AI that takes action on behalf of users, resolving issues faster and smarter.
- Create cutting-edge backend solutions powering millions of customer interactions worldwide.
- Collaborate across teams to launch innovative features that redefine the live event experience.
Benefits
- Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
- Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
- Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
