Software Engineer I SUMMARY: Under close supervision the Software Engineer I manages trouble tickets and develops basic information systems by designing, developing, and installing software solutions, and testing. This position improves operations by conducting systems analysis and recommending changes in policies and procedures. JOB DUTIES Manages trouble ticket resolution for multiple applications. Provides production support of applications and is responsible for determining root causes as well as proposing and implementing solutions by exercising some independent thinking and judgment. Uses back-end programming languages, as well as front-end script languages to optimize performance, scalability, and security. Codes programming logic for new or existing solutions software or applications following design specifications put in place by senior software development staff and leadership. Handles installation, configuration, development, workflow design, monitoring, and/or upgrade of assigned software products. Monitors quality and performance of applications through testing and maintenance. Maintains up-to-date records of issues with existing code. Offers limited systems recommendations for defined business needs. Presents work for review and sign off by peers and/or management in his workgroup. Performs other duties as assigned. EDUCATION & EXPERIENCE Typically requires a bachelor’s degree in computer science, software engineering, or a related field and zero (0) to two (2) years of related experience or equivalent experience. KNOWLEDGE, SKILLS, ABILITIES Basic understanding of application configuration, maintenance and support. Basic knowledge of client/server networks. Ability to troubleshoot and resolve standard issues and identify the need to escalate issues to a higher level. Basic understanding of key business drivers of technology decisions. Ability to effectively communicate business issues to the appropriate level.