Software Engineer I

Parsons Corporation•Aberdeen Proving Ground, MD

About The Position

Parsons is seeking an Software Engineer I to support our cutting-edge Drone Armor counter-unmanned aerial systems (C-UAS) program. This role focuses on troubleshooting and resolving software and setup issues for field engineers, technicians, and customers, ensuring mission-critical systems remain operational and effective in demanding environments.

Requirements

Bachelor’s degree in Computer Science, Electronics Engineering, or other engineering or technical discipline is required with 2 years of experience OR 4 years of additional relevant experience may be substituted for education
Experience troubleshooting software and setup errors in operational, field, or test environments
Experience supporting engineers, technicians, or customers with technical issue resolution
Familiarity with standard concepts, practices, and procedures in software engineering or technical support
Experience performing a variety of tasks under general supervision, with demonstrated ability to plan and accomplish goals using judgment and creativity
Ability to analyze logs, error conditions, and configurations to identify root causes of software issues
Familiarity with one or more programming or scripting languages (e.g., Python, Bash, PowerShell, etc.) for troubleshooting and automation
Experience with ticketing/issue tracking systems and documentation of steps taken to resolve issues
Strong communication skills for explaining technical issues and solutions to non-specialist users and stakeholders
Must be a US Citizen
SECRET security clearance

Nice To Haves

Bachelor’s or higher degree in Computer Science, Computer Engineering, or related discipline
Relevant certifications in support engineering, IT service management (e.g., ITIL), or related areas
Experience supporting DoD, defense, or C-UAS-related software systems in field or test environments
Experience working with mission-critical or real-time systems where timely resolution of issues is essential
Familiarity with remote support tools, logging/monitoring tools, and configuration management practices
Exposure to Agile or DevSecOps environments and feedback cycles from field to development

Responsibilities

Software Troubleshooting & Field Support
Troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers
Diagnose issues in deployed or test environments and implement corrective actions to restore functionality
Support configuration, installation, and setup of Drone Armor software components as needed
Workarounds, Resolution & Escalation
Create workaround procedures when standard procedures have failed to ensure issues are resolved in a timely fashion
Track, document, and communicate issue status and resolution to stakeholders
Escalate urgent or complex problems requiring more in-depth knowledge to appropriate internal resources (e.g., senior engineers, developers, or systems engineers)
Operational Support & General Engineering Tasks
Apply standard concepts, practices, and procedures within the software engineering and C-UAS support domain
Perform a variety of technical tasks under general supervision, contributing to operational readiness and system reliability
Use a degree of creativity and latitude to solve problems and improve processes, workflows, and support procedures
Collaborate with cross-functional teams to feed field findings back into development and testing for continuous improvement