Software Engineer, Growth (All Levels)

Pomelo Care • San Francisco, CA

12d • $160,000 - $220,000 • Remote

About The Position

At Pomelo Care, we are redefining the healthcare journey for women and children. As the leading virtual medical practice in our field, we provide a continuous circle of support—from the first steps of family building and the complexities of pregnancy to the nuances of postpartum, pediatric, and midlife care. We aren't just a clinic; we are a multidisciplinary engine of clinicians, engineers, and problem-solvers dedicated to closing the gaps in traditional care. By leveraging a high-touch, technology-driven platform, we identify risks early and deliver deeply personalized, 24/7 virtual care. We are here to prove that better data and patient-centered care lead to better outcomes, raising the standard of care for families nationwide.
Our engineering team is the engine behind our virtual care platform, building AI-powered solutions that transform care delivery and create exceptional experiences for both patients and clinicians. If you're passionate about using technology to do real, tangible good in the world, we'd love to meet you.
We are a remote-first company with offices in New York and San Francisco. Our New York office has a strong in-person culture with regular collaboration, and our San Francisco office is available for those who enjoy working together in person.
Why This Role Matters
We are just scratching the surface of how to use advancements in AI to attract new patients and keep them retained throughout their care journey. The Growth team steers how patients see Pomelo when they first hear about us, and how we stay connected with them over time. There is real, wide-open opportunity to try novel approaches using LLMs to craft messaging, optimize likelihood of responses, and automate call campaigns with voice AI. You'll work directly with our data team to find meaningful insights on patient engagement patterns and turn them into systems that work at scale.

Requirements

• You have a strong foundation in computer science, typically from a bachelor's or master's degree, or equivalent professional experience
• You have experience building and shipping high-quality software, ideally in growth, engagement, or outreach-oriented products
• You're comfortable working across the full stack and moving between frontend, backend, and data tooling
• You're excited about applying AI and LLMs to real product problems, not just experimenting with them
• You're keeping up with trends in LLM coding agents to multiply your engineering impact
• You enjoy rapid experimentation and are comfortable with ambiguity

Nice To Haves

• Have experience building outreach, messaging, or communication systems at scale
• Have worked with voice AI, conversational agents, or similar technologies
• Have experience with data pipelines, analytics, or experimentation frameworks
• Have previously worked in a fast-paced, product-oriented environment

Responsibilities

• Prototype and build features to improve our patient outreach and automated re-engagement platform
• Test and iterate on voice agents to streamline patient onboarding
• Improve our AI-generated messaging framework and expand into new communication modalities
• Own large product areas end-to-end, with the opportunity to build net-new products from scratch
• Partner with data science to analyze engagement patterns and turn insights into product improvements

Benefits

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level