Software Engineer, Frontend

Replicant

3d • Remote

About The Position

Replicant is the industry leader in voice AI for customer service since it was founded in 2017. When you dial the customer service number of one of our customers–like AAA or Fanatics – our bot answers the phone. Over 50% of callers do not even need to talk to a human, and they rate the interaction higher than if they did so. We do this with AI that feels human, scales securely, and delivers real business results. We are backed by top tier Silicon Valley investors and growing rapidly. We are based mostly in the SF Bay Area, Toronto, and New York, and much of our team is distributed throughout other parts of the US and Canada.
Joining Replicant means working on technology that makes customer service both better and cheaper, for a gigantic market of millions of potential customers. We solve huge challenges with a small team, so every improvement you will ship makes a huge difference.
We’re looking for a frontend focused Full Stack Software Engineer to join the team! We need someone who excels at building rich and engaging user experiences and can collaborate effectively with team members to refactor code, debug issues, and support a production environment actively used by customers. Your primary focus will be on enhancing our frontend capabilities while also supporting our existing platform and contributing to the backend as needed. In this role, you'll drive the development of intuitive and visually appealing interfaces on a robust and scalable architecture. You’ll work closely with customers and our product and machine learning teams to create powerful tools that enable users to craft delightful AI-powered conversations for callers. Our stack includes TypeScript, React, and Node.js in Kubernetes on GCP.

Requirements

• 5+ years of full-stack software engineering experience with demonstrated passion, judgement, and skill in building beautiful, delightful user features
• Mastery of modern AI tools for building end-to-end complete features in days, not weeks or months
• History of raising the bar for great engineering in your teams, with strong collaboration skills favoring impact over process
• Strong communication skills that build trust with teammates and stakeholders
• Demonstrated experience designing and implementing quality testing for systems you’ve built, including automated, manual, and AI
• Mastery of modern JavaScript/TypeScript and frontend frameworks (React or similar).
• Demonstrated familiarity with all of the following: Design systems or component libraries, such as Material-UI or Bootstrap CSS preprocessors, such as SASS or LESS Frontend testing frameworks, such as Vitest or Jest Accessibility standards (WCAG, ARIA) and building inclusive applications

Nice To Haves

• Bonus points for experience with LLM prompt engineering, Google Cloud Services, and Kubernetes
• Enthusiasm for AI, machine learning, or telephony

Responsibilities

• Build new features powering millions of daily conversations on Replicant’s core AI voice and chat products, focusing on frontend services and building industry-leading user experience
• Collaborate closely with product managers, designers, and ML engineers in an agile, iterative environment
• Thoughtfully review code and architecture to maintain quality and mentor peers
• Participate in regular on-call rotations, monitoring live production systems and quickly resolving issues
• Use metrics and your team's collective experience to drive development decisions
• Champion best practices and design patterns, shaping a fast-moving culture focused on engineering excellence

Benefits

• In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal
• Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them
• Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar
• Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being
• Compensation that matches your impact: competitive salaries in the company you’re helping to build
• Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed