Software Engineer, Forward Deployed, Mid

Ramp Business Corporation•San Francisco, CA

47d

About The Position

At Ramp, we're rethinking how modern finance teams function in the age of AI. We believe AI isn't just the next big wave. It's the new foundation for how business gets done. We're investing in that future - and in the people bold enough to build it. Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 45,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year. Ramp's investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies-Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One-as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies. About the Role Ramp is, at its core, an engineering company, and is on a mission to build the best engineering team. We hire engineers with a broad set of technical skills, who are highly cross-functional and eager to solve a wide range of engineering challenges. As an engineer on the Forward Deployed team at Ramp, you will act as the technical subject matter expert and design and build solutions that address our largest customers' needs through Ramp and partner integrations. You will drive Product, Design, and Engineering roadmaps and work together with those teams to evolve Ramp to better serve our Enterprise and strategic customers. You will represent Product, Design, and Engineering externally and operate with deep conviction and understanding of Ramp's technical capabilities. The role requires the engineering skills to understand, prioritize, implement, and deploy robust enterprise features that cross multiple Ramp features and customer surface areas. Check out our Engineering Blog for more on our tech stack, mission and values!

Requirements

A minimum of 2 years of software engineering experience preferred
Track record of shipping high-quality products and features at scale
Ability to turn business and product ideas into engineering solutions
Desire to work in a fast-paced environment, continuously grow, and master your craft

Responsibilities

Problem-solve technical hurdles facing our largest strategic accounts and propose effective product implementations for each customer with a deep understanding of the full range of integration, configuration and technical capabilities
Configure demo instances and automate integration requests for enterprise customers
Drive improvements around data quality, reliability, and demo instances to improve customer conversion rates
Develop and deploy new integrations for customers, so that they can integrate Ramp with their ERP and HRIS systems. These integrations can use SFTP, API, Workato, or other technologies.
Drive Product, Design, and Engineering roadmap. Uplevel Ramp product and platform capabilities for the Enterprise segment. Partner closely with Ramp internal teams to ensure customer feedback and pain points are heard, reviewed, and prioritized
Ensure superb customer experience from the first interaction through closing to onboarding and activation. Partner with onboarding specialists to support more complex technical implementations of Ramp
Build and own a platform to allow product customization for Enterprise customers and their associated account teams. Educate customers on detailed product functionality and best practices