Software Development Manager, Management Plane

Amazon • Raleigh, NC

2d

About The Position

Are you a technical leader passionate about building world-class engineering
teams? Do you excel at transforming ambitious technical visions into delivered
products that impact millions of customers? Are you committed to quality,
agility, predictability, and building the future of cloud infrastructure? Join
us as we revolutionize network infrastructure management for the world's largest
cloud provider!

Our team is part of AWS Networking Services and owns the administrative and
management capabilities for Amazon's global network infrastructure. We're
building next-generation management APIs and infrastructure that replace legacy
protocols with modern, secure alternatives across AWS's massive device fleet.
We're at a critical juncture, transitioning from experimental infrastructure to
production-ready systems that will serve as the foundation for all future
infrastructure management at Amazon. Your leadership will be instrumental in
scaling our team and capabilities to meet this challenge.

You'll lead a specialized team building the next generation of infrastructure
management systems, focusing on API development, secure device connectivity,
observability platforms, and the systems that enable thousands of engineers to
manage AWS's global fleet efficiently and safely. This is an opportunity to
build something transformational while developing an exceptional engineering
team. You will join us to influence, innovate, and raise the bar in this
mission!

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we're the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we're
looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You'll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you'll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

A day in the life
You'll contribute to critical and highly-visible infrastructure within the AWS
business. You will work alongside other talented builders and across multiple
teams. You have the opportunity to hire and shape the team to continue to
outperform expectations. You will work with executive leadership, senior
management, and technical leaders across AWS to define product directions and
deliver them to customers.

You excel at leading developers and have a track record of building strong
engineering teams. You've had success leading operational services and are ready
to apply that experience at even greater scale, managing the complexity of
global network infrastructure while maintaining high availability and
performance. You will incorporate customer input and ensure consistency and
intuitiveness of our services. You will build highly available and
fault-tolerant distributed systems.

Your team will build systems used by thousands of engineers, making your
leadership impact multiply across the entire organization. Your technical
decisions and team leadership will influence how Amazon manages network
infrastructure for decades to come. You'll find this role engaging, challenging,
and full of opportunities to learn and grow. You will have a large impact on AWS
and the cloud computing industry.

About the team
We're a focused team positioned as a critical enabler for network infrastructure
management across AWS. We're preparing for significant growth and expanded scope
as our infrastructure moves from experimental to production-ready. We serve many
internal customers and play a critical role with multiplying effect across AWS
Networking.

We work with Rust for performance-critical systems and SDK development, Go and
Python for services and tooling, modern RPC frameworks for secure communication
and model-driven APIs, and contemporary frameworks for user interfaces. We run
very lean and scale with the business, without repeated technical or operational
burden. We champion great engineering practices - we make the right things
common, common things easy, and ensure uncommon things are possible. Our systems
span from embedded device interfaces and kernel integration to cloud-scale
distributed services and developer-facing APIs, requiring both deep technical
expertise and broad systems thinking.

The team operates with high autonomy and direct customer engagement, giving you
significant influence over technical direction and team culture. Our roadmap
includes revolutionary changes: developing on-device gateways to replace legacy
systems, implementing asynchronous APIs with callbacks and streaming, delivering
SDK infrastructure across multiple languages, and building comprehensive
observability platforms. You'll join us at an inflection point where your
leadership will directly shape both our team's growth and the future of
infrastructure management at AWS. We're moving beyond being dependent on legacy
systems to owning our destiny and enabling unprecedented innovation in network
infrastructure management.

Requirements

• 3+ years of engineering team management experience
• 7+ years of engineering experience
• 8+ years of leading the definition and development of multi tier web services experience
• 3+ years of Software Engineer, Software Developer, or related occupational experience
• 1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
• 1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
• 1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience
• 1+ years of developing large-scale, multi-tiered distributed software systems using distributed programming experience
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations

Nice To Haves

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Responsibilities

• Directly manage a group of software development engineers, including hiring, promotion, performance assessments, career development, and technical mentorship
• Work closely with engineers to build large-scale, highly distributed systems solving complex problems. Review both design specs and code and provide feedback to engineers to insist on highest standards in terms of system design and code quality.
• Drive technical strategy and architectural decisions for management API infrastructure, on-device gateways, SDK development across multiple languages (Rust, Python, Java, C/C++), and observability platforms
• Partner with leadership and customers across engineering teams, infrastructure engineers, and network operators to identify new features that can bring substantial benefits. Prioritize feature requests to maximize contributions to our goals while maintaining the right trade-off between addressing tactical needs versus investing in strategic solutions.
• Translate business requirements into engineering requirements to scope resource needs and manage multiple projects and dependencies effectively to deliver projects on schedule. Lead sprint planning, stand-ups, and retrospectives to assign work, monitor progress, and collect feedback.
• Lead the transition from reactive operational mode to proactive design leadership, establishing comprehensive design review processes and technical standards
• Drive operations excellence by analyzing ticket root causes, system performance bottlenecks, defects, and technical debt, creating projects to reduce both short-term and long-term operational load
• Manage complex dependencies across multiple teams including component teams, infrastructure teams, and network operations while maintaining delivery commitments and quality standards
• Establish team processes that enable rapid innovation while maintaining the highest standards of code quality, system reliability, security, and operational excellence
• Communicate technical vision and progress to senior leadership, translating complex technical concepts into business value and customer impact

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager